Russo Bros. and Co.

Barbara, Thank you so much for the 5-star review and for taking the time to share your kind words about Joe’s service. We are ecstatic that you were pleased with the work done. We appreciate you choosing us and your feedback.

Thank you for your positive review! We appreciate your kind words about John's expertise, timeliness, professionalism, and graciousness. Your recommendation means a lot to us.

Thank you for your positive review! We appreciate your kind words about our technician's expertise, timeliness, professionalism, and graciousness. Your recommendation means a lot to us.

Ellen, we apologize for your negative experience with Russo Bros. We take all customer feedback seriously and are committed to providing transparent and competitive pricing for our services. Regarding the perception of being overpriced, we understand that opinions may vary, and we appreciate your perspective. From time to time, we hear that our prices are expensive. If you compare our business to similar size competitors, our prices are in line with the marketplace. We have implemented an up-front, straightforward pricing system so there are no surprises or added charges. Our pricing model takes into account the average time it takes for a technician to perform a repair, our overhead factor, technician training costs, as well as material and related tool costs. Once again, we apologize for any inconvenience caused, and we hope that you will give us another chance in the future to demonstrate the quality and value we strive to deliver to all our customers.

Thank you so much for taking the time to leave your 5-star review. We really appreciate you trusting us to take care of your plumbing needs. We hope you'll choose Russo Bros. again for all of your plumbing needs!