Holiday Inn Philadelphia-Cherry Hill, an IHG Hotel

Stephanie Farah _{on Google}

Apr 10th, 2024

Some of the worst service I've ever experienced. Buyer beware, don't make the same mistake I did.

Deborah Croce _{on Google}

Apr 6th, 2024

Rooms are clean and updated. Amenities are great. Nice indoor and outdoor pool, gym is nice. On-site restaurant was my favorite and making this my go to Everytime I'm in Philly. Close to all Philly attractions. Only downside was room service knocks on your door early so make sure you hang the do not disturb sign on doorknob before you go to sleep.
Rooms: Clean and updated.
Safety: No safety concerns here. Good area, good people, nothing sketchy.
Food & drinks: Love the on-site restaurant. Staff is friendly, food is great, atmosphere is wonderful!

Golden _{on Google}

Apr 3rd, 2024

I would love to gibe this review no stars. I stayed in this hotel for 3 days and I got bitten by what looks like bed bugs. I informed the front desk and they moved me to another room with no other accommodations. The room they moved me to was dirty and I immediately left the hotel and booked elsewhere. I called IHG and left a complaint. IHG said that I would be receiving a call from a supervisor or someone of that sort to help with this issue. Instead I was called by the hotel manager who was upset that I left a complaint with IHG and immediately demanded to know why I left a complaint. I explained to him and he ended the call unprofessionally. I called IHG AGAIN and wanted to know why he called me so rudely and why I haven't been contacted by a supervisor or someone who could help resolve my issue. I let them know that at this point I was demanding a full refund. They apologized and still to this date I haven't been contacted by anyone besides the irate hotel manager. I was staying in the hotel from Monday-Thursday afternoon when I left. It is not Tuesday and I've called them yesterday and haven't gotten anyone (asked for a call back when a rep was available and received the call back but listened to elevator music for 33 minutes until I hung up) and I am currently on hold to speak to someone again (asked for a call back again within 5 minutes when a rep was available and it has been 15 minutes and I haven't been able to speak to anyone) so now I'm leaving a review and photos in regards to this incident.

Pooja Dwivedi _{on Google}

Apr 3rd, 2024

location is close to philly and has ample stores and restaurants nearby.Plenty parking spaces, clean and new looking place.Krystal was at the front desk and she answered all questions cordially and gave us suggestion.She was very friendly and helped us at every step promptly.We requested a crib for our kid which was assembled by the staff in the room and it was pretty good quality.The rooms were a little cramped but had everything one would need.The pool was clean and warm.Having a towel cabinet there would be nice.It has nice snack stations.
they also have a attached restaurant with a bar which was nice.They play live music on weekends.
overall a nice neat with friendly staff in a convenient location.Its value for money.
shout out to Krystal at front desk for a great service