Ashley HomeStore

Dr. Yun Gardner _{on Google}

Sep 15th, 2021

This store is poorly managed and very unprofessional. They just simply lie to customers so they do not have to refund their money. I have been given the run around and told several different stories about my refund and return. Now they tell me that they are not going to refund me at all because they don't have to honor their policies.

Emily Lee _{on Google}

Sep 14th, 2021

Do not purchase furniture from this store. They will tell you one thing but do another. They make promises and break them, and their customer service is terrible. Plus many of their items can be found on Amazon or WalMart.com for much more affordable prices.

Donna Screen _{on Google}

Sep 12th, 2021

Im so glad i went into store in hopes of them making things right. I was loaded for a huge arguement as all previous attempts of a refund over 90 days, the months of corporate run arounds, and never any refund, call back, etc ever came.
Was finally treated with respect and a resolution and sincere apologies from stores new manager. If your having problems with non delivered purchase, wrong items, no refund, i highly recommend you reach out at least 1 more time to new sales mgr Ross S.
He is working hard to fix our Reno, Nv Moana Ln store. And give him a chance.
I was a lost customer to this business, and was ready to take legal actions. I am now a returning customer, and am very pleased. MRS D. SCREEN

Rebecca Baumann _{on Google}

Sep 11th, 2021

Had a very unpleasant experience while shopping for a bed in September 2021. A salesperson planted himself in front of me while we were entering the store and became very rude when I asked if I could just look around. He then proceeded to stalk us through the entire store, never more than 20-30 feet away. It was honestly one of the creepiest experiences I've ever had while shopping for furniture, and I won't go back to that store. I thought that super-hard sell approach was dead and gone, but no, it's alive at Ashley's. I've had excellent experiences at Lazyboy and Basset's by comparison.

Josh _{on Google}

Sep 10th, 2021

Couldn’t be more upset with Ashley HomeStore as a whole. The only reason I’m giving it a 1 star is because I had a so so experience in store, otherwise it would be less. I ordered my furniture in July and still haven’t received everything I purchased. I’ve had possibly 15 different phone calls with them pushing dates back of when I will get my furniture and every time it’s somebody new giving some type of attitude acting like I’m the inconvenience to them because they are incapable of giving a clear answer or provide any type of quality customer service. I just had two pieces of furniture get delivered today, to my surprise, because I’ve had 5 different phone calls about how the furniture that came today out of nowhere was suppose to be pushed back 6 days. I go down to meet the guys and they only have half of my order that wasn’t even suppose to be here in the first place. I was informed that I needed to call a number to let them know I only got half of the order today and to zero surprise as soon as I call the employee, Dave, he starts right out of the gate giving attitude. Couldn’t have been more unprofessional and hardly had the know how to track down my order to figure out what’s wrong. At this point, if I ever get my furniture it will be the last time I ever order from any Ashley HomeStore.