Sephora
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Chamber Rating

Verified Member
4.4 - (139 reviews)
96
23
5
4
11
Read Our 139 Reviews

Chamber Rating

Verified Member
4.4 - (139 reviews)
96
23
5
4
11
  • Flo

    Horrible! Rude! Racist! To the sales lady that snatched a box out of my daughters hand this is for you! First, my daughter is 8 and second she is American and was born in the US. My daughter was innocently trying to open a box of skin care to see how big the bottle was and this very rude sales lady snatched the box out of her hand and told her "we don't open boxes in America". My daughter is half black, Filipino and White. I would guess you treated her so rudely based on the color of her skin. She is 8, you couldn't find a more kinder way to let her know that she isn't allowed to open the product. What did you think, that she was going to steal it? And then you flapped your lip to my Mom, who is Filipino but was also born here in the US like she was stupid. She didn't need the history on why "you can't open boxes in America". It's very sad we live in a day and age where people are still judged on their skin color. I bet if it was a white lady you probably would have helped her open the box. I will NEVER return to this store, EVER! Maybe you should think about retraining your staff on basic customer service and decency.
    Apr 1st, 2024

  • Jasmine Rippey

    I came in a while back to get help color matching with a concealer and bronzer. I have little experience with makeup and Dominic was so patient and diligent. He didnt give up in trying to find the right match for me! Another young woman (I forget her name!) was so helpful when I came back a few months later to get assistance with picking an eyeliner. Ive seen subpar reviews for the other Sephora near Sparks and the ULTA by Pyramid, so making the twenty minute drive is worth it to get customer service that goes above and beyond.
    Mar 17th, 2024

  • Kirsten Wildman


    Mar 4th, 2024

  • Alyha Sanchez


    Jan 24th, 2024

  • Rossi Bonev

    Told me they would save a product for me to pick up. I travel all the way from Davis California and they tell me that they dont have it. Horrible management.
    Jan 5th, 2024

Read Our 139 Reviews

About
Sephora

Sephora is located at 13915 S Virginia St in Reno, Nevada 89511. Sephora can be contacted via phone at (775) 853-9090 for pricing, hours and directions.

Contact Info

Questions & Answers

Q What is the phone number for Sephora?

A The phone number for Sephora is: (775) 853-9090.


Q Where is Sephora located?

A Sephora is located at 13915 S Virginia St, Reno, NV 89511


Q What is the internet address for Sephora?

A The website (URL) for Sephora is: http://www.sephora.com


Q How big is Sephora?

A Sephora employs approximately 20+ people.


Q How is Sephora rated?

A Sephora has a 4.4 Star Rating from 139 reviewers.

Ratings and Reviews
Sephora

Overall Rating

Overall Rating
( 139 Reviews )
96
23
5
4
11
Write a Review

Flo on Google

image Horrible! Rude! Racist! To the sales lady that snatched a box out of my daughters hand this is for you! First, my daughter is 8 and second she is American and was born in the US. My daughter was innocently trying to open a box of skin care to see how big the bottle was and this very rude sales lady snatched the box out of her hand and told her "we don't open boxes in America". My daughter is half black, Filipino and White. I would guess you treated her so rudely based on the color of her skin. She is 8, you couldn't find a more kinder way to let her know that she isn't allowed to open the product. What did you think, that she was going to steal it? And then you flapped your lip to my Mom, who is Filipino but was also born here in the US like she was stupid. She didn't need the history on why "you can't open boxes in America". It's very sad we live in a day and age where people are still judged on their skin color. I bet if it was a white lady you probably would have helped her open the box. I will NEVER return to this store, EVER!
Maybe you should think about retraining your staff on basic customer service and decency.

Business Response on Google Apr 3rd, 2024
Hi Flo, we are truly sorry for this experience and appreciate you sharing this with us. Please send us an email at [email protected] with more details, like the store location and date of the experience, so we can learn more and properly investigate this.

Jasmine Rippey on Google

image I came in a while back to get help color matching with a concealer and bronzer. I have little experience with makeup and Dominic was so patient and diligent. He didnt give up in trying to find the right match for me! Another young woman (I forget her name!) was so helpful when I came back a few months later to get assistance with picking an eyeliner. Ive seen subpar reviews for the other Sephora near Sparks and the ULTA by Pyramid, so making the twenty minute drive is worth it to get customer service that goes above and beyond.

Business Response on Google Mar 15th, 2024
Hi Jasmine Rippey, we greatly appreciate you sharing your feedback with us, and we're happy to hear these Beauty Advisors provided excellent service for you during your visits. Thank you for reaching out to us!

Kirsten Wildman on Google

image


Alyha Sanchez on Google

image


Rossi Bonev on Google

image Told me they would save a product for me to pick up. I travel all the way from Davis California and they tell me that they dont have it. Horrible management.

Business Response on Google Jan 5th, 2024
Hi Rossi, we're so sorry to hear about this. Please send us an email at [email protected] with the date and location of your store visit so we can forward your feedback to the appropriate contact within the Sephora stores organization. Thank you.

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Overall Rating

Overall Rating
( 139 Reviews )
96
23
5
4
11

Write a Review

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