Scrapbooksrus

Adrienne Lemas

Nov 5th, 2021

I'm from out of town and was so happy when my friend said there was a scrapbook store close by. I was excited to check it out. But was very disappointed 2 minutes after walking in. I wish I could rate the employees separately, because I would give Sonia a 5+ star, she was very welcoming, helpful and patient. But the "Manager" was really rude, very condescending and not helpful at all. Be sure you go in there and you are specific about what you want and make sure you know whether the item(s) you're asking for is current or discontinued. Otherwise, the product will be snatched out of your hands and you will be told, "be more specific the next time". Not sure how much more specific a customer can be when I specifically asked for a product by brand name and description...but okay if you say so. However, as the "Manager" was leaving, she made sure she announced to my group that she was selling chocolates for her daughter. And yes I did purchase a few candy bars to support her daughter, just hope her daughter is more grateful then her mom.
The aisles are tight, and the product is crammed in there. Also, a lot of the product in the store is discontinued and outdated. I even found used stamps priced at the regular price.
If you're looking for older product and don't care about customer service, this store is all for you. But if you appreciate good customer service and still want older product, call and ask for Sonia before wasting your time heading there.
The competitor down the street turned my disappointing scrapbook shopping day, into a more pleasant experience. I recommend taking an extra few minutes and shopping there instead. You'll find great customer service,, current items and everything is organized and spaced out.

Holly Maltese

Nov 5th, 2021

I went to this store looking for Las Vegas themed items. They do have a good selection, but expensive. The salesperson seemed condescending and a little rude. She offered cardboard to protect the paper I had bought since she knew we had flown in. They do not give you a receipt, but email it to you. That's when I found out was charged $2 for a piece of cardboard. She never mentioned there was a fee or I would not have accepted it. I really feel like they need to tell you there is a fee and let you decide if you want it. Total ripoff!

Kt Leonardi

Nov 5th, 2021

If your disabled. Dont bother.
If you have a trained service dog dont bother.
The staff wont even let you see past the lobby area because she doesnt want the dog there.
I was hoping to plan my wedding invites.
I cant help my disability, But you can help your customer service.