Residence Inn by Marriott Las Vegas Hughes Center

Parked in the parking lot outside the hotel (where you have to pay for parking) and got three bikes stolen from the back of our car (the locks were cut). The hotel didn’t have any security cameras and never warned us the neighborhood was bad. I went to the FedEx across the street to see if they had security cameras and they let me know that break-ins happen all the time and were surprised the hotel never said anything.

The front desk agent Blanca was really rude and unprofessional. I had some questions that it felt I was inconveniencing her and reluctant to answer. My wife had to ask for a mask hers broke, and she didn't want to give us one which blew my mind. I was hoping for Marriott hospitality but what I received was anything less than sub par Motel 6. The location is great, for the price and the rooms were well maintained and housekeeping did a great job freshening the room up.

We went to front desk to check in and the representative Blanca was rude and had an attitude like she was doing us a favor by checking us in! We did not feel welcome there. The room had all the amenities but carpet was dirty and room was little smelly. I would stay somewhere else next time.

Very terrible experience - Checked in early morning on 11/27/2018 and booked the stay for 1 week. I asked for a room in the high floor and the front desk person said that they don't have one. So I went with what she gave me. When I get back to the hotel from work late night on 11/27/2018, I was shocked to find out they moved my room without any notice. They didn't ask my permission - they had my mobile number, email id to reach me. The same front desk person greeted me when I entered that night but didn't let me know of it. I had to go to my room knock the door since I thought someone entered my room without permission. I thought what they did was rude but what came next shocked me. I am a religious person and had let some of my religious items in the hotel table after my morning prayer. When they moved, they had put them in a small plastic bag along with my dirty clothes - WHAT A STUPID ACT!! I never requested them for change of room or anything - beyond that one conversation that I had before I got my first room. This is a big Insult to someone who has been a Marriott member for the past 10+ years. I would have given negative stars if it was possible.

We were robbed at this hotel during the day. Someone obtained a key card from the front desk and robbed our room during the day. Our laptops and credit cards were all stolen. The front desk refused to help us. They wouldn't even call the police. They didn't want the negative publicity. We are elite members with Marriott. Never again will I stay here. Don't stay here either!!! It is not safe nor are the staff here at this hotel concerned with the occupants safety.