H P Enterprises Inc

HP Enterprise was very unprofessional. They were referred to us by our insurance company. They didn't finish the job and refused to give the money back.
Mar 8th, 2023

Dec 22nd, 2022

A month and a half after my insurance company wrote them a check for $10,000 they still have not even told when they will schedule our floor repair.  The only person that will talk to us is a rude and unhelpful receptionist on the phone who refuses to connect us to anyone that can make a decision.  At this point I want my money back so I can find a company that will actually do the work.
Aug 9th, 2021

This company was recommended by my insurance company to do the repair work after I had a plumbing leak. Several different crews were dispatched to do the work. The group that did the "dry out" with fans was excellent. They were in and out and very accommodating with times. The drywall and paint crew were amazing and worked under very difficult conditions. However, the "pack out" group was very disorganized by Jeff Harper. First they moved all of my furniture into the living room. It was jam packed and the painters had to work in a very confined space. The ladies who did the packing seemed to know what they were doing, but I was not informed that they would be unpacking my drawers and placing my personal items in boxes. This was unprofessional and intrusive. Then the boss of the "pack out" crew came to inspect and he said that the furniture could not be in the living room and it had to be moved to a pod. This extended the disruption another few days while they shopped for a cheap pod. Then the ladies came and moved all of the furniture and personal items to the pod. After the flooring was done, it all had to be moved back into my home. The process from start to finish was from February 9 to June, the "pack in" was not complete due to my schedule and I had to finish the unpacking and my drawers for my dressers were not replaced where they were supposed to be. It was a frustrating experience with the "pack out/in" crew. They mostly spoke Spanish and they didn't explain the process to me. Communication with my insurance company and the flooring company was useless. I was the one who had to coordinate the work. It was unprofessional and intrusive to the max. I will not use them again. Marcia Lee
Jul 19th, 2021

Recommended by my insurance agent and gave two stars because I was happy with their work. Just make sure everything is written down and if you add extras, make sure they give you a price ahead of time. At the end of job I was given an extra invoice for $1,810.00 for my additional work: 2 pendant lights (install only), plug and switch $725; lower vent pipe plumbing $275; patch approximately 1' x 1' drywall and paint $550; $260 Overhead and Profit. Shouldn't the vent pipe have been included in original estimate .... No changes by us and a vent pipe was already there. Patching drywall for $550 ??  Had wall patched and painted behind washer and dryer (6' x 4')  eighteen months ago for under $200. Overhead and profit .... By the ridiculous cost of the drywall patch I would say profit was already covered!
Jul 8th, 2021