U.S. Bank Branch

Long time (30+ years) US Bank customer, so I've seen ups and downs in the general level of service provided corporate-wide. In the last few years I think US Bank generally has improved customer service across the board. This particular location is my local branch, so I have occasion to visit 1-2 times per month. I have never experienced anything remotely like what the 1-star reviews here describe. Staff is always pleasant, friendly, helpful and efficient with my transactions. I rarely have to wait more than a few minutes to see a teller. Recently around the holidays there was a bit of a line, and one of the service reps (not a teller) was offering help to those of us waiting, if we had transactions that could be handled from the mobile app. I was waiting to make a deposit for my business; usually these are relatively large (exceeding the limit for mobile) but this time it happened to be small enough to be handled via mobile deposit which the rep helped me to make so I didn't have to wait. In any case, I won't dispute that others may have had negative experiences, but wanted to offer my own observations for a more balanced view of this location.
Oct 26th, 2020

I LOVE U.S. Bank. I've been banking with them for almost eight years now. But for some ungodly reason, I have almost always had bad to horrible experience at this particular location. Avoid it at all costs, as it does not reflect us Bank's service..
Sep 26th, 2018

Awesome branch the employees here are happy to help.
Sep 24th, 2017

Jul 22nd, 2015

May 8th, 2015