Banfield Pet Hospital

Revagay Rosenblum

Apr 27th, 2022

Awesome staff and Doctors

Jane Gibbs

Apr 27th, 2022

If I could give less than 1 star I would in this situation. My dog had an emergent situation in which he had something stuck in his stomach, causing him not to be able to eat or drink. Nothing would stay down, he would vomit every time. Took him to the emergency vet and was told to have my regular vet repeat the x-ray and perform either surgery or an endoscopy to remove whatever was causing the blockage. The emergency vet sent all the records first thing in the morning to Banfield and I made a phone call right at 8 am to them. I was told that the doctor would call me back to discuss next steps. I never heard back from them, not even the next day. Thankfully, I took it upon myself to find another facility that could care for my dog, who themselves could not believe that Banfield had allowed this to go on without as much as a phone call, given the urgency of it. I understand that Banfield is busy and short staffed, but this is unacceptable. Not only did they completely disregard the urgency of the situation, but then when I finally got ahold of someone they did not even as much as try to apologize, it was as if she could care less. I should have known by how they treated me and my dog since the beginning. Making an appointment was impossible, getting answers, impossible, speaking with the doctor, impossible and the amount of fear my dog had every time I brought him there was a testament to how little empathy and kindness they showed. I am disappointed to say the least and will be sure to deter anyone who even considers taking their pet to them.

Dorothy Caruso Weithoner

Apr 27th, 2022

I didn't go there