Horrible horrible horrible horrible company!!! After 5 years of business with this horrible company today I am canceling my services with these crumb snatchers of a company. I am on a auto pay, they forget to take out my monthly amount and find it upon themselves to take extra money out of my account at the most horrible time when I have to pay daycare and as a single mother who has time for that???? I am livid. I will never recommend ADT to anyone and matter of fact I am going to make sure I let everyone I come across looking for security services to never do business with this company very very grimey. And also they expect you to pay back what they forgot to take out? I don’t know what type of business this is very unprofessional. Happened more than once, and I’m over it!
Claudia Hernandez on Google
(Translated by Google) When you have a problem / and you call they never answer and if they answer they never come to herd them
Problem
(Original)
Cuando tienes un problema / y llamas nunca contestan y si contestan nunca llagan a arrearlas el
Problema
Mark Piner on Google
Shady as hell. Please look closely at this company before letting them into your home. Their sale people will flat out lie to you. You will locked into an endless cycle of deception and lies. There customer service is among the worst I have ever had the displeasure of dealing with. THIS IS NOT ADT, AND THEY WILL NOT HONOR ADT'S ADVERTISE GARANTEE. When you call for service or support you will be transferred all over the place and will not know what company your talking to. You will not get any help from ADT either. They will pass you around and accomplish nothing until you just give in. They pulled a bate-n-switch on me and now I'm stuck with a system that doesn't work like I was told it would or I have to pay a 75% cancellation fee to get out of my contract.
Travis Harrison on Google
Owner responded with an undeliverable email address. If I could give 0 stars I would.
Linda & Kevin Schmidt on Google
Recently, Defenders installed an ADT system in our home. The ADT system and the installation were good. To get me to sign up for the system, Defenders offered two $100 Visa gift cards. After the system was installed, I discovered that the gift cards come from a company called Mpell and you have to send $4.95 by money order for the S & H of each card. I have never had to pay to get a promotion like this in past. This practice is consistent with their sales pitch over the phone as I repeatedly told them I don't have a landline and they kept telling me the cost was as low as $28 per month for monitoring. With no land line, the cost is $48 per month. This company uses very deceptive business practices to sign you up, beware!
