Hertz at Kalispell Airport

Ahmed Rashid Khan (RK) _{on Google}

Dec 8th, 2023

Great staff, helped out during a situation. 10/5 stars if I could

Master Spas _{on Google}

Nov 18th, 2023

Beware! This is a privately owned branch and they will slip in charges after returning the vehicle and Hertz corporate will not help you! They sent me pictures of leaves and a couple candy wrappers and charged us a $200 cleaning fee! Outrageous and there is nothing you can do about it DO NOT RENT HERE GO TO ANY OTHER CAR RENTAL COMPANY IN KALISPELL!

david emry _{on Google}

Sep 10th, 2023

Car was clean, full of gas, and performed as it should. The checkout process went very well. The nice young lady that helped us at the counter was pleasant. However, later in the evening I went to my credit card statement to my charges as I frequently do while on a business trip or vacation. I find a "pending" charge for $700 more than the charges for the rental car. I am aware, that companies charge deposits, but $700? Furthermore, I find out after not being able to speak with a live person at the 800# that they can't even research the charges due to the fact that this is a franchised dealer that owns this Hertz in the airport. I would need to contact the airport location directly to find out why. I finally was able to reach after 3 failed attempts. When I do, I the agent in the airport in Kalispell appeared to be busy and the location was understaffed. She seemed helpful at first, but unfortunately wasn't the greatest listener. Her name was Carrie (not sure if name spelled correctly) She asks me questions, but doesn't spend the time to wait for my answer and abruptly places me on hold. She advises me after a lengthy conversation with a snarky tone "I learned something from this conversation" I advised her that her tone was not as civil as it should be and she promptly "hung up" on me. I still don't know why I had a $700 deposit tying up available funds while out of state. I will be sure to use Hertz only after finding out if:
1. Is this franchised, because if so, seems like no accountability.
2. What will the deposit be? Because no one said anything and there is nothing written on the invoice.

Mark LeFave _{on Google}

Aug 8th, 2023

Megan was PERFECT, PATIENT, HELPFUL. Resolved a problem quickly!...I have rented with Hertz, rose to their "Presidents Circle" status a few years ago.... literally 1000s of days...sometimes full years at a time.
Megan was amazing!
Thanks Hertz!