Residence Inn by Marriott Missoula Downtown

( 297 Reviews)
Residence Inn by Marriott Missoula Downtown
125 North Pattee Street
Missoula, Montana 59802
Yext Power Listing.

Hours of Operation

  • Thursday: 24 Hours
  • Friday: 24 Hours
  • Saturday: 24 Hours
  • Sunday: 24 Hours
  • Monday: 24 Hours
  • Tuesday: 24 Hours
  • Wednesday: 24 Hours

Chamber Rating

Verified Member
4.3 (297 reviews)
206
41
13
10
27

About

Residence Inn by Marriott Missoula Downtown is an extended-stay hotel in the heart of downtown. On the site of the Mercantile, it is the newest addition to Missoula's growing city center. Features local art and pieces salvaged from the former building.

Contact Info

  •   (406) 542-6252
  •   (406) 542-6254
  •   Website

Services

  • Grocery Shopping Service

Brands

  • Residence Inn By Marriott

Languages

  • English

Payment Methods

  • AMERICANEXPRESS
  • CASH
  • DINERSCLUB
  • DISCOVER
  • MASTERCARD
  • VISA

QUESTIONS & ANSWERS

What is the phone number for Residence Inn by Marriott Missoula Downtown?

The phone number for Residence Inn by Marriott Missoula Downtown is: (406) 542-6252.


Where is Residence Inn by Marriott Missoula Downtown located?

Residence Inn by Marriott Missoula Downtown is located at 125 North Pattee Street, Missoula, Montana 59802


What is the internet address for Residence Inn by Marriott Missoula Downtown?

The website (URL) for Residence Inn by Marriott Missoula Downtown is: https://www.marriott.com/hotels/travel/msori-residence-inn-missoula/?scid=45f93f1b-bd77-45c9-8dab-83b6a417f6fe&y_source=1_MTIxNzUxMjMtNTQ1LWxvY2F0aW9uLndlYnNpdGU%3D


How big is Residence Inn by Marriott Missoula Downtown?

Residence Inn by Marriott Missoula Downtown employs approximately 20+ people.


What days are Residence Inn by Marriott Missoula Downtown open?

Residence Inn by Marriott Missoula Downtown is open:
Thursday: 24 Hours
Friday: 24 Hours
Saturday: 24 Hours
Sunday: 24 Hours
Monday: 24 Hours
Tuesday: 24 Hours
Wednesday: 24 Hours


How is Residence Inn by Marriott Missoula Downtown rated?

Residence Inn by Marriott Missoula Downtown has a 4.3 Star Rating from 297 reviewers.


Hours of Operation

  • Thursday: 24 Hours
  • Friday: 24 Hours
  • Saturday: 24 Hours
  • Sunday: 24 Hours
  • Monday: 24 Hours
  • Tuesday: 24 Hours
  • Wednesday: 24 Hours

Residence Inn by Marriott Missoula Downtown Reviews

Overall Rating

Overall Rating
( 297 Reviews)
206
41
13
10
27
Write A Review
amy wisman
Dec 31st, 1969

Did not stay in hotel but enjoyed a drink at the near bar and witnessed the most horrible customer service from the Desk Manager? He absolutely should not be a manager. He was yelling at a customer and refused to let them back to the elevator. This was all in front of other customers. I was shocked! I mean, who pays $300 a night to get yelled at? It was a scene. I was embaressed for him. I had considered staying here but will keep my alliance to Hilton after this.


??
Dec 31st, 1969

Stay away from this overpriced nightmare! When you call for reservations you don't get the front desk you get a reservation service that misspells your name and gives the wrong conformation number. This starts all kinds of problems and every time you call there is a wait over 10 minutes just to speak to someone that thinks its funny your having trouble.


Aaliyah Smith
Dec 31st, 1969

Can’t pick up the phone. terrible service


Julia Grover
Dec 31st, 1969

Hands down worst service ever. Will never stay here again.


Brett McMillan
Dec 31st, 1969

5/12/21: The front desk staff named “Aria” was incredibly disrespectful and rude to my husband when he brought up a customer service complaint that involved a lost item left behind after our stay. Originally, she had told him that she personally would look for the item in our room (which had not been cleaned yet by housekeeping) immediately after we had checked out. We shared with her that we would be coming back to town from Whitefish to retrieve our item the next night. When we did this, we spoke directly to Aria in person and she admitted that she had not gone to our room like she told us she would. Because she had told us that the hotel has a 90 policy where lost items stay in their lost and found, we asked her to check for our items there. Our items were not there either. We are regular customers of the hotel staying here often for work. When we shared this with Aria her response was, “Good” and looked at us with this dead stare in her face. She dismissed us from the front desk instead of providing any sliver of responsibility or acknowledgement. When my husband called back to the front desk to get the name of the head of housekeeping she said, “You’re harassing the front desk” and hung up on him.
We’re both in lines of work where customer service matters most. It is appalling the lack of service and thoughtfulness we received from Aria who represents this hotel. She had attitude, she lied to us about what she said she was going to do, she showed us that there’s a complete breakdown of communication between housekeeping and the front desk, and her ability to understand the minimum of what it takes to perform even mediocre customer service is nonexistent.
Absolutely appalling.


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Overall Rating

Overall Rating
( 297 Reviews)
206
41
13
10
27
Write a Review
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