Import Palace Auto Service

Carl Thornblade _{on Google}

Mar 14th, 2024

Brief experience but the owner did a quick fix and had me on my way in no time. Such a nice guy. . He knows his German autos!

Mark Lawhead _{on Google}

Mar 10th, 2024

I have no information about this place but it keeps bugging me on Google maps and I can't get rid of it unless I post something so here you go.

Stephanie Dennee _{on Google}

Oct 22nd, 2023

Called to ask for assistance on my Volvo and the man I spoke to implied it might be user error (it wasnt, Ive owned three Volvos) then seemed genuinely put out to help me (even though I happily would have paid for assistance). This guy seems to be the epitome of mansplaining mechanic. If you like that vibe, by all means. If youd prefer rational, kind service and a little intelligence, look elsewhere.

Michael Jarnevic _{on Google}

Sep 25th, 2023

25 plus years ago, I had the misfortune of using this "business" and swore I never would again. Well, out of convenience, I used it yesterday and the experience thourghly convinced me why I should never use it again--ever.
Never. Ever. Again. Service: General repairs & maintenance

Robyn Windham _{on Google}

Sep 5th, 2023

We had a really bad experience at Import Palace that cost us over $2000, a lot of stress and almost a year of use of our Volkswagen Vanagon, which they did not adequately repair during the 6 months that they kept it. Recently, we took it to another mechanic for a second opinion on the issue. He replaced 2 parts that Import Palace installed; now the van is running well! When I called to notify the owner of Import Palace and ask for a refund for the parts, I was yelled at and gaslighted (I noticed that I'm not the only reviewer to experience this). Some funds back would be nice (and fair) but at this point, I'd really just like to see any amount of accountability or caring.