Verizon Wireless

James Cocke _{on Google}

Sep 6th, 2021

Staff were very nice but you need an appointment to do just about anything. To top that off they are booked out for the next week. Seems like they need to hire more employees.

Sarah Brown _{on Google}

Sep 3rd, 2021

Went in because I just bought a $1200 phone and the phone holds no battery charge... instead of replacing my brand new phone they prefer to send me a refurbished used phone in the mail. I use my phone for work... then tell me I can go somewhere else to see if they can fix it..... I didn't spend $1200 to get used refurbished phone less then a month after I bought it....

Shane Pfeifer _{on Google}

Aug 13th, 2021

Very helpful. They give you excellent customer service and pump customers in and out in a timely manner. No wonder they always have customers in there store.

Kaden A _{on Google}

Aug 2nd, 2021

Never met a more incompetent group of employees. I was sitting for 30 minutes waiting for help and then when I finally got someone to help I got told to do it online. I tried calling to see if it could be done online and no one answered the phone so I came to pay in person. I got told I can’t pay with card due to COVID need to be touch less then immediately got directed to use a public kiosk and when that didn’t work I had to use the female managers Maddy’s tablet. Thought it was supposed to be touch less. After all that I got told to go call a number confirm that my bill is paid. I really don’t care at this point . My advice is if you’re planning on going here your REALLY need to lower your expectations on basic customer service and expect to be treated like a credit card rather than a person. I look forward to seeing what thrown together excuse the owner comes up with for this ignorance.