U-Haul Moving & Storage of West End

LOUIS WESSEL _{on Google}

Apr 6th, 2024

They issued a truck with no heater and no defroster to go out into a winter snow storm. Of course, you don't notice the problem at first as it is only a short distance from pickup point to load out point. However, once the truck is loaded and you get out on the road, the problem becomes painfully aware. So now what do you do? Return to U-Haul to unload the truck and reload into a different truck---you are already under time constraints with your move and the weather is getting worse.
I recommend you avoid this shop and try a different company that maintains their equipment better and cares about the safety and comfort of their customers,

Zach Wolfe _{on Google}

Aug 5th, 2023

Moved to Billings and scheduled our U-pack delivery to be delivered on the day before we got here and our stuff was delayed without any notice for 5 days and we tried to call and see what happened. Someone internally switched the delivery date. We called to see what the deal was and they passed blame onto a different Uhaul facility where we moved from. We were told we would get a call from one of the managers once they figured it out on whose fault it was but never received any call or info. Terrible service, horrible communication. We will never use uhaul again. Would give negative stars if I could. Definitely use a different pod moving service if you can.

Cathy Goettel _{on Google}

Jul 18th, 2023

Friendly staff, easy pick up and drop off

Kayla Marker _{on Google}

Jul 9th, 2023

They re-certified my propane tank last year. Had to wait for 30 mins just for the to tell me they wouldnt fill it.