Hilton St. Louis Frontenac

Hotel looks nice from the outside, it's right off the interstate, room was spacious however once we pulled back the covers, there were crumbs in the bed! The pillow cases were half way on the pillows. It was obvious it was never changed from the previous guest! The front desk staff was not very friendly. The next morning when we went to make coffee, there was still old coffee left in the maker!

When I checked in, they said 2nd floor take the elevator. I go upstairs, my room is no where to be found. I go back down and ask where it is and some guy, I'm guessing the manager says elevator to to left. As I'm walking off another lady says oh it in the other building. They didn't explain that it wasn't connected. So I had to drag all of my bags up and down. There isn't an elevator at the second building, so have fun lugging your stuff. No one the staff apparently knows the layout of their own hotel. 3 different people told me wrong and then seemed annoyed that I was annoyed. For $175 a night I would expect better service.

This was the worst stay I've had in a long time. My bathroom was not cleaned/sanitized. I requested my bathroom to be cleaned and bed to be fixed around 830am, I made it back to the room around 11pm and it was not cleaned. When I called to the front desk, the clerk only said he's sorry and there was only 1 housekeeper. Keep in mind this was requested around 830am that Saturday morning. The paper they provided stated if you hvae to request

We were driving to Chicago from Dallas with two kids. The kids were cranky and we thought to stay at Hilton for a night. I walked in to check on room and was told that they were sold out for the night. However, my wife was particular about staying in Hilton. So she called and was told that there were rooms available and asked to walk in. However, I did not feel comfortable walking in to this hotel. The staff needs to be better trained

If I could give a 0 star I would! Do not waste your money at this hotel! The staff is extremely rude along with the front desk manager! I literally had to beg for our rooms to be serviced! Upon our arrival we were told to call daily should we want our rooms serviced along with this same information advertised in our rooms. I was in a junior suite and my 2 adult children where in a double queen room. On our first overnight stay I called to have service to only be greeted with an attitude by the front desk. We left our rooms for 5 hours and returned to have only my children's room serviced. I called the front desk and again greeted with a very unhappy guest service attendant explained that our room had not been serviced and was told I needed to wait every 3 days for service. I requested a manager and was told he wasn't in, so I went to the front desk and low and behold all of a sudden the manager appears. He stated it wasn't noted that l wanted both rooms serviced. Then looked again to see that it was noted but overlooked. First he tells me no one can clean because it wss too late. Theb when I became angry he got someone to clean. After this encounter we've been treated rudely for the remainder of our stay! I am filling a complaint once I return home. Do not stay at this hotel!