Geek Squad

Tasha _{on ChamberofCommerce.com}

Jan 29th, 2024

I dont understand, this company must not want our business. All I wanted was someone to come install our home theater system....I had a technician come out to look over everything and was supposed to later give me a quote. Never heard back. I finally got around to reaching out 2 months later, I was told they got busy and forgot about me and that they would call me within 1-2 days. Well it is not 4 WEEKS later still no call and I just tried talking to not one, but THREE different people trying to get an appointment. Since it was under my husbands name and he is not currently physically with me, they wouldnt proceed. Are you kidding me?
This has been a terrible experience and the only reason I tried giving them a 2nd chance is because I cant seem to find anyone else who will install the the projector along with the surround sound.

Dont waste your time on these fools!

Carolyn _{on Google}

May 10th, 2023

I had an in home appointment scheduled on Friday. I received a confirmation text but nobody showed up for the appointment. It is so challenging to get through to make an appointment, then no show/no call...not good.

Patsy McKinney _{on Google}

Apr 6th, 2023

Every time I come in with an issue or a question I am helped quickly. Even when hard to deal with things come up and my computer has to be checked in for service, the whole process is explained to me. Another thing Ive noticed is that no one talks down to me. We are TotalTech members and it is worth every penny if it means we get unlimited Geek Squad support.

Shane S _{on Google}

Mar 20th, 2023

Love Geek Squad. This wasn't my 1st visit and wasn't disappointed. I've had a history of not so good customer service, however the last few times have been phenomenal.
Took their time to explain things and went above and beyond for my repairs.

Timothy Fanning _{on Google}

Feb 14th, 2023

Great team!!