Commerce Bank ATM

SHABAZZ GROUP LLC. _{on Google}

Jan 18th, 2021

I have updated my mailing address on online and at the Roeland Park Ks location and your corporate office keeps leaving off my suite# and mail keeps getting misplaced.

Geoff H _{on Google}

Dec 21st, 2019

Should be called Hidden Fees Bank. Manages to find something different to charge a fee for all the time. Worst bank I've ever had an account with.

Negus Ferguson _{on Google}

Oct 8th, 2019

Never and I repeat NEVER do a balance transfer with this bank. I received an offer for a balance transfer with no fee. They sent the initial check to the incorrect address so I had to call and give them the correct address. They then charged me a fee for a mistake that they made! I have called this bank at least 5 times about this balance transfer. If I could give them a negative 5 stars I most certainly would!

Seania _{on Google}

Oct 31st, 2023

My experience with commerce was positive overall, but only because I advocated for myself. There is a time and a place, and a way to go "Karen" effectively, let's talk about it.
First of all, I'm a millennial so I have no cash reserves. I used Commerce Bank's neighborhood connection loan. The program itself is fantastic. It features no down payment and a $5,000 grant towards closing costs. My only complaint about it is that they don't list on the site that you must have three valid trade lines at least a year old with positive payment history. My credit score was high enough for pre-qualification but then I got a $4,000 down payment surprise after I got an offer accepted on a house(after a bidding war) and started to go through underwriting. I was however able to use their non-traditional credit option, so even if you don't hit that bar, you have options.
At first my loan officer seemed okay. The second things started to get tricky however, that changed quickly. He was rude, dismissive, lacked empathy, and was completely devoid of problem solving skills. Every issue that popped up was treated as an emergency with no way through, no solutions provided. One example is that I was unable to generate a bank statement before my regularly scheduled statement came out. I had to liquidate my 401k and do some other things in order to generate the cash for closing. They wanted a statement that showed I had the cash to close. The statement that would have shown those deposits wasn't going to come out until the day before closing was scheduled. He would accept nothing but a full bank statement. He repeatedly yelled at me and emails and was exasperated with me over the phone and through text messaging. Not especially reasonable considering this is a program for first-time home buyers and low income buyers.
All of a sudden my closing costs exploded to over $5,000 after earnest money and the lender credit. I spoke with my agent and we got the seller to agree to add a $3,000 credit and increase the purchase price in order to cover it. Then Payman dropped an entirely new bomb on me. Neither the lender credit nor the seller's credit could apply to the down payment. I was a hair's breadth away from a panic attack and my agent was floored.
At this point, my closing date was coming up fast. I was aggressively pursuing every avenue I could to get the money when I was treated to a panicked call from my real estate agent that Commerce Bank had reached out to the seller's agent and notified them the loan was suspended and they weren't sure if we were going to be able to proceed. My agent had never seen this happen but was able to talk the seller's agent off a cliff and keep the sale going and buy us time after she reached out to him in a panic. She could have very easily stopped the sale right there. At this point Payman stopped answering both my communications and my agent's communications. Enter Karen. I called a local number for Commerce Bank to file a complaint and was notified my concerns would be passed on to his supervisor. At this time he finally answered and I requested a supervisor through him as well.
Act 3: Cinderella Story. His supervisor quickly reached out, apologized, and made clear that they should have never contacted the seller's agent and would reach out to them once more to walk things back. I worked with three people from that point forward. Ryan, Megan, and Deb. All three were phenomenal. All three were more than willing to help work through problems and figure out solutions and alternatives.
I was able to print out transaction histories for the 401k and the bank statement and they were accepted just fine. Megan also clarified that he was completely wrong and that the lender credit could very much apply to the down payment. My final cash to close dropped to just over $3,000.
It floors me that they have someone so callous and incapable of basic problem solving working on a program for new home buyers and low income buyers. Full review visible on Zillow or wallet hub, highly recommend LGBTQIA+ check it out.

Matt Peters _{on Google}

Nov 2nd, 2020

Their credit card department is the worst I have ever dealt with. While any sensible credit card company will summarize your current balance, minimum due, and due date in a monthly email each time you have a new statement ready, Commerce Bank just sends you a useless message that says you have a new statement. That's it. So even if you think you have a zero balance, you still need to log in and look. They also don't send you an email notification when you've scheduled a payment, when the payment has processed, or when you have a new message in your customer inbox. Instead of communicating effectively and sensibly like every other credit card company, they expect you to live on their website to get any useful information whatsoever. This caused a problem when I thought I had my card paid off and didn't realize--until it was past due--that I did have a balance. I think they set up customers for failure so that they can fleece them with late fees and high interest rates. Stay away from them. There are better banks out there. This one is a joke.