Guild Mortgage - Joseph Shipley

TheDarkshadow301 _{on Google}

Nov 26th, 2019

Had to give a one star review because of this:
I was looking to refinance my house and I was shopping around with different lenders. I contacted Guild first and got in contact with Stephanie who informed me on what I had to do, what all the steps are, etc. I made an appointment with her but had to cancel due to personal reason and I told her I would keep her updated. After shopping around, I found a better rate, with the same amount of fees that Guild was charging me through another company. The next day Stephanie proceeds to give me a call to check on how the situation is going. I informed her that I found a better rate elsewhere and I’m going to be taking my business with them and I thanked her for her time. She then got sort of snobby with me and asked how much my rate was, etc. I told her politely I would rather not discuss that at the moment because it has nothing to do with you or Guild Mortgage at this time. She then informed me that it was public information and she will just call and find out anyways. How is MY interest rate based on MY credit public information? Doesn’t make sense to me unless they share my information with other lenders, etc. I then told her have a nice day and she quickly said, “Mhm bye.” without even giving me a chance to tell her bye. I will never be back for business and I will make sure to inform everybody else I know who is looking for a lender about this information. Even if i was going to chose them as a lender or not, I prefer dealing with professionals.