House Ford

Mandy Nelson _{on Google}

Apr 11th, 2024

Was so fast not waiting to get approved. Very nice

Kane Kline _{on Google}

Apr 11th, 2024

Very responsive to everything I asked for! Parts department was great also. Got my brand new truck. Stanley did a great job! 200%

Marvin Turner-W0MET _{on Google}

Apr 8th, 2024

I went I for an oil change and transmission flush. Was quoted for 4 new tires at $1500 to replace the same ones I had on already. Found them cheaper and several other places. Then was asked about an oil pan and valve cover gaskets at over a $3K repair price. I asked to see the issue about the gaskets and admit they needed to be replaced. Their labor is high and they also asked about my air filter which I was not going to pay them $49 to replace an air filter which I bought at an auto parts store for $23. I got home went to replace the air filter and it was hardly dirty. I dont believe House Ford who I had great relationship with and believed in honesty is honest as they used to be. I even called another dealership who told me parts were hundred less than house Ford was going to charge me for exact same parts. I think they were up charging and over selling things that didnt need replaced such as my air filter.
I also had service in Fall of 2023 there when they tried to tell me my rear differential needed replacing and I wouldnt hardly make it 1000 miles because it was on its last leg. 2 days later they told me it was only a vacuum hose issue and fixed it. Still driving the same truck 40K miles later. Just do your homework when visiting there and price shop for work they are asking you about to be done
UPDATE:
So after writing this review. they did call me back and inquire further why I gave the review I did. I explained to them why. The GM did indicate that in Fall of 2023 several young or newer tech has looked at the issue and the service manager at the time was newer. I explained how that giving a customer a great concern about their vehicle review by a junior tech was probably not a great choice and that possible diagnosis could have been better handled. Advising that our tech just doesn't really know, would have been better than telling me it was the rear differential going out and I may not make it 1000 miles pulling a trailer. The better response would have been - we are going to have the senior more experienced tech review the concern first thing Monday morning and will call and let you know for sure would have been better than worrying all weekend that my rear diff is needing replaced and figuring out I am going to repair or sell the vehicle.
Secondly the GM did advise that the oil pan and valve cover issue they were double charging me for parts which was their fault and it was not reviewed by the service advisor I was dealing with. He indicated that yes certain parts were needing to be replaced for March 28th, 2024 service bulletin that was issued for this type of repair. He did ask to see if I would come back and earn their business again. He was going to email me that. I never received it and emailed the GM direct never got a response. I am following up with a call today. It could have been an email issue.

Wade Hase _{on Google}

Apr 6th, 2024

Very good service at the best quality

Elyse Kliewer _{on Google}

Apr 4th, 2024

Thank you so much for all your help getting our family into a better fit! Loved working with you! #savedailywithkayleigh