Xfinity Store by Comcast

( 97 Reviews)
Xfinity Store by Comcast
12415 Wayzata Blvd , Suite 10
Minnetonka, Minnesota 55305
Yext Power Listing.

Hours of Operation

  • Sunday: 11:00 AM - 6:00 PM
  • Monday: 10:00 AM - 8:00 PM
  • Tuesday: 10:00 AM - 8:00 PM
  • Wednesday: 10:00 AM - 8:00 PM
  • Thursday: 10:00 AM - 8:00 PM
  • Friday: 10:00 AM - 8:00 PM
  • Saturday: 10:00 AM - 8:00 PM

Chamber Rating

Verified Member
3.3 (97 reviews)
47
4
9
5
32

About

At your Minnetonka, MN, 12415 Wayzata Blvd, Xfinity Store, you can subscribe to Xfinity Services including Mobile, Digital Cable TV, High Speed Internet, Home Phone and Home Security. You can also make a payment or pick up and exchange equipment

Contact Info

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QUESTIONS & ANSWERS

What is the phone number for Xfinity Store by Comcast?

The phone number for Xfinity Store by Comcast is: (800) 934-6489.


Where is Xfinity Store by Comcast located?

Xfinity Store by Comcast is located at 12415 Wayzata Blvd, Suite 10, Minnetonka, Minnesota 55305


What is the internet address for Xfinity Store by Comcast?

The website (URL) for Xfinity Store by Comcast is: https://www.xfinity.com/local/mn/minnetonka/12415-wayzata-blvd.html?CMP=ORG:OTH:BAU:ALL:COM:GEN:INT5446cc3b393b1


How big is Xfinity Store by Comcast?

Xfinity Store by Comcast employs approximately 20+ people.


What days are Xfinity Store by Comcast open?

Xfinity Store by Comcast is open:
Sunday: 11:00 AM - 6:00 PM
Monday: 10:00 AM - 8:00 PM
Tuesday: 10:00 AM - 8:00 PM
Wednesday: 10:00 AM - 8:00 PM
Thursday: 10:00 AM - 8:00 PM
Friday: 10:00 AM - 8:00 PM
Saturday: 10:00 AM - 8:00 PM


How is Xfinity Store by Comcast rated?

Xfinity Store by Comcast has a 3.3 Star Rating from 97 reviewers.


Hours of Operation

  • Sunday: 11:00 AM - 6:00 PM
  • Monday: 10:00 AM - 8:00 PM
  • Tuesday: 10:00 AM - 8:00 PM
  • Wednesday: 10:00 AM - 8:00 PM
  • Thursday: 10:00 AM - 8:00 PM
  • Friday: 10:00 AM - 8:00 PM
  • Saturday: 10:00 AM - 8:00 PM

Xfinity Store by Comcast Reviews

Overall Rating

Overall Rating
( 97 Reviews)
47
4
9
5
32
Write A Review
Adam Pinney
Sep 12th, 2021

AJ was professional, friendly and fun to work with. He answered all of my questions and was able to troubleshoot a problem on my account. Excited to start my new internet service knowing AJ has my back. I was surprised to learn he was only a representative, I thought he was a team lead or manager, definitely deserves a promotion.


Dan Brock
Sep 7th, 2021

Walked in after purchasing a brand-new "unlocked" Samsung Z Flip 3 that wasn't connecting to the network and said I think I need a new SIM card. The two employees immediately said "People are really mad at Samsung ... " because there's no way to activate a non-Xfinity Z Flip 3 on Xfinity's network, because each carrier has their own chipset in the device. I asked "Why does Samsung sell unlocked devices then?" "Oh, because if you do Mint Mobile or US Cellular then you can use the device." So, apparently everyone else can use an unlocked device except for Xfinity? I told her that makes no sense, I'm a computer engineer and my partner is a cellular technology specialist, we're both going "That's not how any of this works." She gave a huge sigh and said "Maybe I'm not explaining this clear enough ... " No, what you said is clear, it's just patently WRONG. They really advocated for me to return the device to Best Buy and just buy it from them .... do you work on commission? Do you refuse to help customers without a sale involved? I mean, they REFUSED to even try to help, and told me incorrect information (aka lied) seemingly to get a sale from me.
Turns out it was a screw-up on Best Buy's part, and once I exchanged the SIM-locked version of the device for the Unlocked device I had originally asked for, it immediately activated on Xfinity's network, and once I logged into my account and paired my line to my new device, all the features worked. Hmm. Really mad at Samsung? No, really mad at Xfinity for lying to me, being lazy, and refusing to help unless I bought a device directly from them. I was your customer, now I'm looking for alternatives.


John Bosiger
Sep 7th, 2021

We received very poor customer service. We visited the store on 8/28/2021 about 40 minutes to close. We had a Samsung Galaxy Z Flip 3 we just purchased from Best Buy and were having issues getting it to activate with the Xfinity Mobile sim card we already had.
We spoke to a woman working about the issue. We described the issue we were having and instead of looking at the phone like one would expect, she made an excuse and said that a lot of people are really mad at Samsung right now about the issue we were having. I asked if they could try updating the IMEI, she refused, still didn't look at the phone, and doubled down on blaming Samsung and suggested we return the phone and buy one from her store. We asked another question and she got down right condescending instead of offering to look at the phone.
I left with the impression that she wasn't going to help unless she was going to make a sale. It seems Xfinity still has horrible customer service.


Frank Arnzen
Aug 20th, 2021

Left Comcast over a billing fray, but AJ made me an offer I couldn't refuse. Sometimes you just have to pay a few pesos more to have good people providing support and solutions.


Frederick Zimmerman
Aug 20th, 2021

Xfinity overall coordination is quite poor. Some employees are well intentioned and helpful, but they are often not provided with the information they need in order to take care of problems. The WORST part of Xfinity is their help on the phone. It takes FOREVER to get to a person and they often switch you to someone else. When the cannot handle a problem because of the poorly designed system, they say they will call back, but don't.
This company NEEDS NEW MANAGEMNT AT THE TOP.


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Overall Rating

Overall Rating
( 97 Reviews)
47
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5
32
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