Top Notch Sewer & Drain Cleaning, Inc.

Drew Beninati _{on Google}

May 17th, 2023

Scheduled an appointment for a backed up main drain.
Waited all day. No call, no show.
Way poor customer service.

Chris Thorson _{on Google}

Oct 20th, 2022

Great service, tech was a very friendly and knowledgeable person.. Very helpful.

Race Vidman _{on Google}

Sep 6th, 2021

Services: Drain cleaning, Plumbing pipe repair

Maggie Harris _{on Google}

Aug 26th, 2021

Top Notch suggested I needed a main drain cleaned given a running toilet sound. I agreed to their cost for this major service, once in our home, it turned out to be just a clogged shower line. They persisted to overcharge and then suggest that there was a urine buildup in the shower (OK Gross.) This was not only disgusting, untrue and highly unprofessional it was because I complained about the price they wanted to charge me. I think it is shocking to come into a home smelling like BO, not wearing a mask and charge twice what a competitor wanted for the same task and then proceed to insult the homeowner. WOW Unless you want to be ripped off and insulted I would suggest a different drain cleaning service. Service: Drain cleaning

Chad Novak _{on Google}

Aug 15th, 2021

Andy at Top Notch made a strong effort to try and take advantage of new home owners. Be smart! Don't let it happen to you.
At first it seemed like the people at Top Notch were really helpful and honest. They charged $340 to unclog our basement drain, and in the days following, the issue became 4 times worse with raw sewage backing up into our basement. We called and learned that they sent an inexperienced tech who did not know how to complete the job without calling his supervisor, Andy, and when confronted about it, Andy made excuses for why it was worse instead of simply owning their error and offering to get back out to our house to fix it. Andy said there would be a charge to come out again and he tried to convince us it was our plumbing that was the issue. Andy insisted over and over again that $10,000 worth of corrections needed to be made before they could complete a simple sewer clean out.
But we were smart and saw through his BS. We called another drain cleaning company and the guy fixed the issue immediately. It was only $189.00. The reputable drain cleaner was honest and explained why all the plumbing stuff (Andy said was necessary) was not needed AT ALL and that the Top Notch tech was obviously not experienced enough to do a routine sewer clean out. Think twice before you roll the dice with this company.
** UPDATE ** After a couple calls to the office, Andy called me and accepted full responsibility for his tech's errors. Andy acknowledged that he did not get accurate information from his tech and went to bat for him based on that alone which was the mistake. Andy show that he is honest and has integrity, and I really respect the way Andy and Michelle handled that unfortunate error. They offered me a full refund for the trouble. Service: Drain cleaning