Best Buy

Jacy Short _{on Google}

Dec 11th, 2021

This location is permanently closed. Go to the Best Buy in Auburn Hills instead.

maureem thomas _{on Google}

Sep 23rd, 2021

Delivery is a joke! Twice, I scheduled delivery of my fridge online and with the geek squad. Twice I was promised delivery. Twice no delivery. First time the truck actually showed, but left. I called and was told their was a stick in my drive - I removed the stick within two minutes (I'm currently disabled due to auto accident and had no problem moving the stick). Called the truck immediately to let them know "no stick", called Geek Squad and called Management and they said "no" to delivery. Rescheduled for two weeks out and Best Buy confirmed twice via text the day before. The day of delivery -- no call; no delivery; no help. I bet they delivered my fridge to someone else.
Filing Better Business Bureau complaint. They've taken my money but refuse to fulfill their contract to deliver the product as agreed.
Funny, I can order the same fridge on line from Best Buy and get it delivered in two days. Yet, they want me to wait another 10 days for delivery.
Dishonest, Manipulative and Deceitful... yet, they do it all with a smile.
Management refuses to contact me. Geek Squad now just disconnects me online chat and hangs up on me on the phone.

Alp Paul _{on Google}

Apr 21st, 2021

Don't trust their Best Buy delivery service. I bought two televisions. They only delivered one. Didn't knock! Left only one TV leaning upside down against a bench outside the front of my house and left while I was asking for them to please bring it inside. It was too heavy for me and he wouldn't listen just took off.
Didn't know where my second television was.
I called Best Buy management, corporate, and customer support. Was promised repeatedly that they would come back and pick the TV up because I did not trust it being in one piece. It took me almost a month to finally realize they were not going to do anything about it and I had to pay someone to take it back to the store and they still gave me a hard time about returning it. I didn't even open it. I would like to end with the three girls that helped you when I went in there were fantastic. I do remember one of the girls names and it was Maxine. They were so helpful and professional that I decided to purchase and more expensive TV .
When I talked to the Best Buy credit dept. to raise my limit because I didn't have any other credit cards with me she pulled up the wrong person's account and I was denied. All of that time looking and measuring to see if it would fit on my Son's end on the phone was for nothing and my Credit Score took a hit!
I hope Maxine and the other two girls get some recognition for their time effort kindness and professionalism which isa very rare gift in this world today.
Sincerely,
Auby Paulick

Amanda Fromm _{on Google}

Mar 21st, 2021

I really liked this best buy location but it has since closed! Sad!