Citizens

Joseph Adams Jr _{on Google}

May 14th, 2022

Nice except for Direct Deposit policy.

Ramier Dawson-Jordan _{on Google}

Jan 25th, 2022

I legit have no other outlet to report this, but this is by far one of the most unprofessional experiences that I think anyone could have with a bank, its been almost 3 days of me wrestling between bankers and call centers with each brushing me off and sending me to other people i couldnt express the frustration, but none the less they did admit it was a mistake in how the deposited my work check into my account, but far as a solution on me receiving said funds no help what so ever just sorry and nothing

Courtney Campbell _{on Google}

Jan 23rd, 2022

original post (keep reading): Tells you youll get $300 within three months if you deposit $500, and then scams you out of it. So if thats the reason youre thinking about joining this bank, do yourself a favor and dont.
*update: Jessica Sionni, office of the chairman, remedied the situation when i went to close my account due to the above circumstances and she was extremely polite and helpful, unlike the first representative I spoke with. I did eventually end up receiving my $300.
adjusting my rating from 1 to 4 stars, as the original customer service representative experience, time wasted, stress and frustration are still taken into account - would be narrow minded to base a company off of one employee though, and I respect upper management following through without me ever having to reach out again.
Jessica is the only reason im still a member of this bank, though, and will now remain a *happy* and loyal customer. Valuable employee - so valuable I went out of my way to change this rating to reflect how much she improved my overall experience with this bank and if I was solely rating her it would be five stars (I dont typically write reviews unless its amazing or terrible and although this experience/review started off terrible, if it werent for Jessica, it wouldve stayed that way and I am very appreciative)
If youre doing a promotion though, I highly suggest you call Citizens and ask every month if youve done what youve needed to receive that, and *record the conversation* because i was misinformed that I had completed what was needed when I called one month in to the promotion, when that was not the case. It was a $500 direct deposit, not a $500 deposit. Had i been properly informed on the phone call, I couldve easily had a $500 direct deposit completed in the time given, and none of this wouldve happened, but thankfully they honored it due to this miscommunication as it was my only reason for choosing this bank.
In addition, ive had no issues with the bank itself otherwise besides the occasional ATM being down.