Ally Bank

David Adler

Apr 27th, 2022

Do not lease a vehicle through ally you will never get out of the lease until the terms up. they charge dealers 50-70% above the lease buyout to purchase vehicle out of the lease, and for the love of God don't go over your miles there is no escape if you do that lol
I would just avoid ally.

Jenny Reyes

Apr 27th, 2022

The worst customer service- he was cutting me off on the phone and at the end and finally states they couldnt verify my identity after my ss#, etc which is a huge red flag.

Adrienne Zarate

Apr 27th, 2022

So unprofessional. Thankfully I didnt do business with them personally but the person I bought my Yukon from did the loan I got for my Yukon paid of the original owners loan I have had my car for 7 weeks now and still no release of lien my bank has called them to find out what the hold up is because the check has been cleared for 4 weeks now ally has given my bank such a hard time saying the wouldnt talk to anyone aside from the original owner finally after 5 weeks my bank got them to somewhat work with them & told them the release of lien is in the mail and could take 7-10 days to get to them idk why it would take that long even for snail mail because they refused to fax it here we are past the 10 day mark & still nothing. Based on others reviews I would suggest to save headache of any kind in the future DO NOT trust them with your business they make anything and everything as complicated as possible. They had no prob cashing a check but seems to be unable to send a simple paper

Jose Ariel

Apr 27th, 2022

I have a car auto loan with them and they
Charged me twice in one month i and they said I didnt pay the month of December and they sent me a message saying i was late on February and i have proof that i paid every month so now i had to pay march twice please people dont use this bank take this as -0 stars