Edwards Plumbing and Heating

( 667 Reviews)

Hours of Operation

  • Saturday: 24 Hours
  • Sunday: 24 Hours
  • Monday: 24 Hours
  • Tuesday: 24 Hours
  • Wednesday: 24 Hours
  • Thursday: 24 Hours
  • Friday: 24 Hours

Chamber Rating

4.1 (667 reviews)
463
47
17
12
128

About

Edwards Plumbing and Heating is located at in Ann Arbor, Michigan . Edwards Plumbing and Heating can be contacted via phone at (313) 731-6405 for pricing, hours and directions.

Contact Info

  •   (313) 731-6405

QUESTIONS & ANSWERS

What is the phone number for Edwards Plumbing and Heating?

The phone number for Edwards Plumbing and Heating is: (313) 731-6405.


Where is Edwards Plumbing and Heating located?

Edwards Plumbing and Heating is located at , Ann Arbor, MI


What days are Edwards Plumbing and Heating open?

Edwards Plumbing and Heating is open:
Saturday: 24 Hours
Sunday: 24 Hours
Monday: 24 Hours
Tuesday: 24 Hours
Wednesday: 24 Hours
Thursday: 24 Hours
Friday: 24 Hours


How is Edwards Plumbing and Heating rated?

Edwards Plumbing and Heating has a 4.1 Star Rating from 667 reviewers.


Hours of Operation

  • Saturday: 24 Hours
  • Sunday: 24 Hours
  • Monday: 24 Hours
  • Tuesday: 24 Hours
  • Wednesday: 24 Hours
  • Thursday: 24 Hours
  • Friday: 24 Hours

Edwards Plumbing and Heating Reviews

Overall Rating

Overall Rating
( 667 Reviews)
463
47
17
12
128
Write A Review
justwait 123123
5 Reviews
Sep 10th, 2021


Patrick
1 Reviews
Sep 7th, 2021

This is my second time using Edwards Plumbing and Heating and also my last. In short, with multiple opportunities, virtually NOTHING was done to address or satisfy any complaints. I called them to come out for a leak with my water heater as it is not an area I am familiar with. The price was very high for a water heater install (over $2,300). That's my fault...I should have been better aware of the standard cost to replace and install a water heater before hand.
To help with the cost, I wanted to file a warranty claim with the manufacturer of the original water heater (Bradford White) as it was only installed in November 2019. While the technician was out getting a new water heater at a supply store, I called the manufacturer (and viewed on their website) and was told that the technician / contractor has to submit the warranty claim through the warranty claim through a distributor. I immediately called Edwards Plumbing and Heating office to request that they connect with the technician and ask for a call back so that I can request the technician submit a warranty claim. Never heard back from the technician until he returned with the new water heater. I asked him then about submitting a claim and was told they don't do that at Edwards Plumbing and Heating, so I am missing out on the warranty claim for that.
At the completion of service, I am preparing to pay (the over $2,300 water heater bill) and asked about using a 10% veteran discount coupon that is listed on their site. That would be a savings of over $230. The technician told me that they don't actually do those coupons anymore and is not sure why they are on the site anymore. The technician was kind enough to give me a $20 discount...just slightly less than the over $230 I was hoping for or expecting as it is listed on their site. After the technician left, I called the Edwards Plumbing and Heating office to inquire about the coupon and ask if they could honor it. The receptionist had to call me back while she checked with the manager. When the receptionist calls me back, she tells me that they will not be able to provide the 10% veteran discount as it is not available on weekends / holidays. That information is not included on the coupon, but had I known that, I would have been interested in waiting for a week day to help cover some of the high cost. The receptionist told me that they would be correcting the coupon, which does nothing to help me with this visit.
One final straw was when I noticed on the e-mailed invoice that the work description included an expansion tank for the water heater. I shared with the receptionist that although I already had an expansion tank, it was not replaced. She checked in with the technician and then came back to me to tell me that is on there by mistake and he did not replace the expansion tank (I know...that is what I am saying!). I guess I am not sure if that is standard part of a $2,300 water heater replacement or extra.
In the end, it feels like everyone, but most especially management had opportunities to address and satisfy some of my complaints, yet did NOTHING. Services: Boiler repair, Installation


Adam
7 Reviews
Aug 29th, 2021

Between two recent service requests, Edwards had three days of no call no shows, another time I called to make sure they were coming and they didn’t have the staff available, and the last day they were scheduled they just called me to talk about the problem. I haven’t heard from them since. And you know, the first time someone actually showed up the person was clueless, unprofessional, and almost unwilling to perform the tasks requested. I had to reason with them why simple things needed to be tried. The only reason I was persistent to have them back out is because they said they’d deduct the cost of the first service visit from the second. I even spoke with their general manager, an actual plumber who completely understood the job and what needs to be done to diagnose and fix the issue. So, I’m sure they have some people who are good, but I haven’t seen them in years. I actually gave up on Edwards about 5 years ago. I used them to replace a water heater on urgent basis ($1250). They had three guys and they did a good job, though, so I had them back out when our mainline was clogged with roots and they charged me $300, but didn’t even completely clear the roots! I had to have another company come out and finish the job. So, I gave up on them 5 years ago and I wish I never called them to give them another chance.


Sneha Dave
Aug 29th, 2021


Rosalie Tocco-Bradley
2 Reviews
Aug 24th, 2021

Useless visit


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Overall Rating

Overall Rating
( 667 Reviews)
463
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12
128
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