Vehicle Repair Center (VRC) of Western Mass LLC

matthew degray _{on Google}

Oct 20th, 2022

Great place to get your vehicle repaired. The price was affordable and they did a great job. They kept me informed about my vehicle being repaired and when it was ready. The place is veteran owned and they are honest. Any type of repair that I will need done to my vehicle will be done there. Took picture of something that a big chain auto repair place did. The big chain auto repair place replaced my radiator but over torqued the nipple causing it to leak. The took a picture and sent it to me and repaired it as well as the could without replacing my radiator
I truly trust them with my vehicle. They always tell me what's wrong and what needs to be replaced or repaired. No gimmicks. Services: Engine repair, Transmission repair, A/C installation & repair

Ricardo Silva _{on Google}

Apr 2nd, 2022

These is another shop to avoid. went for a belt change, someone press a tool against a sensor and broke it. Went to pick the car, warning light is on and was told that it was like that when I drop it. sure bud! Change the sensor myself in 15 minutes. It was like that. Avoid these sharks!

Jillian B. _{on Yelp}

Nov 25th, 2020

Let me tell you this story.... I bring my car to this shop basically in pieces the Monday before thanksgiving and am not even sure what's wrong with it. I pretty much just say please look at my car and figure it out and fix it as soon as possible ... NOT only did they figure it out but was able To order the part to arrive the day before thanksgiving and even though they closed at 530 the owner stayed and worked on my car until 11pm until it was finished for me ... this repair center goes above an beyond And has a heart and soul that they bring into their work! I can't say thank you enough to them!!!  I RECOMMEND THIS PLACE 100% you won't be let down!

Michael Adams _{on Google}

Jun 9th, 2020

Its unfortunate that I have to write this review but I cant in good conscience not share this perspective.
I took my car here recently for some work that was needed to pass inspection, when I took my car back for reinspection it failed, because the folks at VRC failed to realize what LF and RF marker lights were I was a tad frustrated but figured it was an honest mistake, they took care of it free of charge so I thought no big deal. Originally I took my car here because my girlfriend had a good experience with them, unfortunately her most recent experience with them was anything but; she had taken her car there also to get it to pass inspection, with a clear set of what needed to be done,they ended up holding her car an entire day ... did nothing with it..:.and didnt even tell her until the end of the day. The craziest part? They did this AGAIN after she specifically told them what needed to be done. She dropped her car off at 8, called at one to see how everything was going and they tell her the bumper needs to be replaced before they do anything, referring her to a body shop. So she went another whole day without a car for no reason
Now for the doozy: I took my car back there about a week ago to check for a muffler leak and to investigate a knocking noise under the car.
They ended up trying to tell me I needed FOUR new struts - conveniently they have a big picture of their Monroe struts theyre clearly trying to push right on their reception banister at the desk - one of my struts is actually almost brand new, they tried to charge me about 1400 dollars for this. The whole interaction gave me very dishonest vibes - and Im a teacher so Ive gotten very good at knowing when someones lying based on body language! so I decided to have my old mechanic who was further away check it out. Oh and they also tried to tell me I needed a new mid pipe on my muffler and quoted it at about 340 (ha!)
Anyways I took it to my old guy and guess what, mid pipe doesnt need to be replaced, the leak is so minor that he said its not even necessary to fix it now, and the Struts, totally fine, in fact he reminded me one was almost brand new as they themselves had replaced it a year ago, it was new enough that it was still shiny!
I consider this to be incredibly sad and dishonest. Im not saying dont take your car here, just be highly alert to them trying to push parts you wont need and be overly clear about what you need done and how long theyre going to take. Otherwise youll be standing around with your thumb up your butt, or worse, taken for a serious ride!

Safety Restore _{on Google}

Feb 28th, 2020

Great service. When my wife went in for an oil change, she was expecting just that an oil change. They cleaned her car and vacuumed it out, and left a mint with a business card inside. For no extra charge! Thats what I call EXCELLENT service. Thank you guys so much! Would definitely recommend!!