7-Eleven

Maria Mendoza _{on Google}

Mar 7th, 2024

Its the worst place Ive gone to, they have expired pizza, I went to buy one today on February 12 and they had only pizza that expired on February 10, I took a pizza from February 10 and told them this pizza has expired on February 10 two days ago and they say ok Ill give you another one which expired on February 12 which is today the same they I want to buy it, can you imagine what Would happened if I gave this pizza de to my childs, that would be terrifying

Alexander Platonov _{on Google}

Jun 21st, 2023

I recently had an extremely disappointing experience at the 7-Eleven store located at 824 Baltimore Rd, Rockville, MD (Store #11595) on June 29, 2023, at around 18:30. I visited the store to purchase two packs of Marlboro cigarettes but was shocked when both cashiers flat out refused to sell me the additional packs, muttering something about their manager disapproving.
What aggravated me even more was their unhelpfulness when I asked how I could contact the manager to resolve the issue. They simply refused to provide any information, except for a vague statement that the manager would be present in the store the next day. Such lack of transparency and unwillingness to assist customers is completely unacceptable.
I am well aware of the legal age restrictions and product limitations related to tobacco sales, and I assure you that I met all the necessary requirements. In fact, I had already successfully purchased two packs of Marlboro cigarettes earlier during the same visit. The behavior of the cashiers was not only unprofessional but also disrespectful.
I expect better customer service from a company like 7-Eleven, and it is deeply disappointing to encounter such disregard for customers' needs. I kindly request that 7-Eleven thoroughly investigate this incident and take appropriate action to rectify the situation. It is crucial for employees to understand the importance of providing excellent customer service and to adhere to the company's policies.
Furthermore, I strongly urge 7-Eleven to invest in comprehensive training for their staff on customer interactions and conflict resolution. This incident has left a lasting negative impression, and I feel compelled to share my experience to inform others.
In conclusion, I hope 7-Eleven addresses this complaint promptly and demonstrates a commitment to improving customer service. Maintaining high standards and resolving issues in a timely manner is essential to uphold a positive reputation.

Sara An _{on Google}

Oct 17th, 2022

Avoid this store if possible. Terrible experience. They have poor customer service and especially the female staff working there was very rude. I don't know if she's the owner or the manager, but she has to be nice to the customers. I will never go to this store again.