Coleman Infiniti Company

Coleman Infiniti Company
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Chamber Rating

Verified Member
4.3 - (398 reviews)
309
24
9
6
50

About
Coleman Infiniti Company

Coleman Infiniti Company is located at 10400 Auto Park Ave in Bethesda, Maryland 20817. Coleman Infiniti Company can be contacted via phone at (301) 469-2100 for pricing, hours and directions.

Contact Info

  •   (301) 469-2100
  •   (301) 469-2100
  •   (301) 469-2164
  •   Website

Questions & Answers

Q What is the phone number for Coleman Infiniti Company?

A The phone number for Coleman Infiniti Company is: (301) 469-2100.


Q Where is Coleman Infiniti Company located?

A Coleman Infiniti Company is located at 10400 Auto Park Ave, Bethesda, MD 20817


Q What is the internet address for Coleman Infiniti Company?

A The website (URL) for Coleman Infiniti Company is: http://JIMCOLEMANCADILLAC.COM|JIMCOLEMANINFINITI.COM|JIMCOLEMANHONDA.NET


Q How big is Coleman Infiniti Company?

A Coleman Infiniti Company employs approximately 2-5 people.


Q Is there a key contact at Coleman Infiniti Company?

A You can contact Calvin Finch at (301) 469-2100.


Q How is Coleman Infiniti Company rated?

A Coleman Infiniti Company has a 4.3 Star Rating from 398 reviewers.

Ratings and Reviews
Coleman Infiniti Company

Overall Rating

Overall Rating
( 398 Reviews )
309
24
9
6
50
Write a Review

Anthony Kml

image


James Gallagher

image I feel like 1 star on this review, is 1 star too many. This was a disappointing experience on so many levels. I visited this dealership with my girlfriend on Saturday February 12th 2022 around 4:45 PM. She was interested in viewing an Infinity QX50. This was our third dealership of the day as we had not located a vehicle that met her needs. While browsing the lot, we met our salesman Gregory Bindah. Gregory was everything you could ask for in a salesman and one of the most personable human beings I have encountered in my life. Gregory did such an amazing job that we just felt we wanted him to have our business. It is rare to have that feeling these days. Then things took a huge turn in the opposite direction when we sat down with the pre-owned/leasing manager "Stas", Stanislav Odnolko. While Stas had a job to present numbers to us, he was very rude and abrupt. When I had stepped away from the table for a few minutes, Stas returned to speak with my girlfriend without me present. He became even more rude and discourteous with her. He then became short with me when I returned to the table while haggling over the trade in price. My girlfriend told him several times that she felt offended by him, he sat silently with his arms folded and did not once apologize. After the deal fell apart and we prepared to leave we were approached by another manager, April Goodman. April began to speak to us and wanted to know what was wrong. My girlfriend actually broke down crying about how she was treated. April at least apologized for the way she was treated, but then she made an offer which made me even more offended. She tried to offer my girlfriend a take home test drive of the car she was looking at which really was another way of just still trying to sell us the vehicle and lock us into having to return to the dealer the next day. It's her job, I understand that, but where is the line drawn? I feel awful that such a great salesman like Gregory has people like that above him who are just ruining his deals. I want to be clear this wasn't about price haggling. This was pure rudeness and a complete lack of empathy. We had such a bad experience at this dealership that the next day we drove over an hour to another dealership in Virginia to purchase her Infinity, which she now owns.


Bres Life

image First let me say I had the absolute best service ever GREGORY BINDAH was my salesman and as promised he put me in me dream truck not only did he work extremely hard to put me in the vehicle of my dreams he put in a fully loaded vehicle with all the bells and whistles.GREG works effectively and efficiently without making you feel rushed or pressured also showed a great amount of patienceI will say hes the absolute best salesman I ever had also the GENERAL MANAGER BUDDY MORRIS had great customer service also he went above and beyond to make sure my experience was a great experienceDANELLE LIVINGSTON DIRECTOR OF FINANCE also was amazing we talked like we were the best of friends even though I was extremely nervous she also made sure I was extremely happy and happy I am they are the absolute best and I will never go to another dealership They have a customer for life thanks again for everything.


Jed Williams

image Every time would bring my vehicle in for service the rep would tell me that "this service costs X" which is always a very low number, and then inevitably several hundred to several thousand dollars of "unforseen" costs are then deemed absolutely necessary. This is on an Infiniti vehicle where they know the mileage when I'm bringing it in... yet these extra costs are "unforeseen" despite almost all of them being "recommended by mileage."
Most recently, I was told it would be $70 and then more than $2000 of additional services were ALL labeled "Critical" including cleaning out the car's interior air vents and replacing the windshield wipers because they "were streaking" which required all of 5 seconds from me running my fingers over them to remove the gunk stuck to them that was causing the streak.
The one thing I'd told the service rep about... that the 3rd row seat lift mechanism had failed twice so that I had to put the second row seat forward and lift the seat up myself with a lot of force... the diagnosis they gave for that problem was that "the second row seat was likely reclined prohibiting the 3rd row seat from going up"... tell me... how exactly could that have been possible when I'd just said that I'd put the 2nd row seat up and still had to lift it by hand?
The ONLY positive of the entire thing was the ability to get me in with little notice and that there was a loaner car available... which REEKED of smoke to the point I had to keep all 4 windows fully down the entire time I was in the vehicle. But, to their credit, someone had thoughtfully hung 3 "little tree" fragrances from the rear view mirror, because that would totally fix the problem.
On a previous visit, the service tech put 4 long scratches on the hood which the rep and I spent over an hour arguing over with him swearing up and down that those scratches were there when I brought it in before they finally found footage on their camera system SHOWING that their tech had scratched it.
This is sadly, completely indicative of just how terrible Jim Coleman Infiniti is, so much so that I happily drive into Virginia now to have my car serviced there instead.


Val Volkoff

image I had an amazing experience with Jim Coleman Infiniti team. Stas and Terry did a great job explaining my options and went an absolute extra mile to work with my busy schedule. I have purchased cars from them before and will definitely be coming back!


Load More Reviews

Anthony Kml

image


James Gallagher

image I feel like 1 star on this review, is 1 star too many. This was a disappointing experience on so many levels. I visited this dealership with my girlfriend on Saturday February 12th 2022 around 4:45 PM. She was interested in viewing an Infinity QX50. This was our third dealership of the day as we had not located a vehicle that met her needs. While browsing the lot, we met our salesman Gregory Bindah. Gregory was everything you could ask for in a salesman and one of the most personable human beings I have encountered in my life. Gregory did such an amazing job that we just felt we wanted him to have our business. It is rare to have that feeling these days. Then things took a huge turn in the opposite direction when we sat down with the pre-owned/leasing manager "Stas", Stanislav Odnolko. While Stas had a job to present numbers to us, he was very rude and abrupt. When I had stepped away from the table for a few minutes, Stas returned to speak with my girlfriend without me present. He became even more rude and discourteous with her. He then became short with me when I returned to the table while haggling over the trade in price. My girlfriend told him several times that she felt offended by him, he sat silently with his arms folded and did not once apologize. After the deal fell apart and we prepared to leave we were approached by another manager, April Goodman. April began to speak to us and wanted to know what was wrong. My girlfriend actually broke down crying about how she was treated. April at least apologized for the way she was treated, but then she made an offer which made me even more offended. She tried to offer my girlfriend a take home test drive of the car she was looking at which really was another way of just still trying to sell us the vehicle and lock us into having to return to the dealer the next day. It's her job, I understand that, but where is the line drawn? I feel awful that such a great salesman like Gregory has people like that above him who are just ruining his deals. I want to be clear this wasn't about price haggling. This was pure rudeness and a complete lack of empathy. We had such a bad experience at this dealership that the next day we drove over an hour to another dealership in Virginia to purchase her Infinity, which she now owns.


Bres Life

image First let me say I had the absolute best service ever GREGORY BINDAH was my salesman and as promised he put me in me dream truck not only did he work extremely hard to put me in the vehicle of my dreams he put in a fully loaded vehicle with all the bells and whistles.GREG works effectively and efficiently without making you feel rushed or pressured also showed a great amount of patienceI will say hes the absolute best salesman I ever had also the GENERAL MANAGER BUDDY MORRIS had great customer service also he went above and beyond to make sure my experience was a great experienceDANELLE LIVINGSTON DIRECTOR OF FINANCE also was amazing we talked like we were the best of friends even though I was extremely nervous she also made sure I was extremely happy and happy I am they are the absolute best and I will never go to another dealership They have a customer for life thanks again for everything.


Jed Williams

image Every time would bring my vehicle in for service the rep would tell me that "this service costs X" which is always a very low number, and then inevitably several hundred to several thousand dollars of "unforseen" costs are then deemed absolutely necessary. This is on an Infiniti vehicle where they know the mileage when I'm bringing it in... yet these extra costs are "unforeseen" despite almost all of them being "recommended by mileage."
Most recently, I was told it would be $70 and then more than $2000 of additional services were ALL labeled "Critical" including cleaning out the car's interior air vents and replacing the windshield wipers because they "were streaking" which required all of 5 seconds from me running my fingers over them to remove the gunk stuck to them that was causing the streak.
The one thing I'd told the service rep about... that the 3rd row seat lift mechanism had failed twice so that I had to put the second row seat forward and lift the seat up myself with a lot of force... the diagnosis they gave for that problem was that "the second row seat was likely reclined prohibiting the 3rd row seat from going up"... tell me... how exactly could that have been possible when I'd just said that I'd put the 2nd row seat up and still had to lift it by hand?
The ONLY positive of the entire thing was the ability to get me in with little notice and that there was a loaner car available... which REEKED of smoke to the point I had to keep all 4 windows fully down the entire time I was in the vehicle. But, to their credit, someone had thoughtfully hung 3 "little tree" fragrances from the rear view mirror, because that would totally fix the problem.
On a previous visit, the service tech put 4 long scratches on the hood which the rep and I spent over an hour arguing over with him swearing up and down that those scratches were there when I brought it in before they finally found footage on their camera system SHOWING that their tech had scratched it.
This is sadly, completely indicative of just how terrible Jim Coleman Infiniti is, so much so that I happily drive into Virginia now to have my car serviced there instead.


Val Volkoff

image I had an amazing experience with Jim Coleman Infiniti team. Stas and Terry did a great job explaining my options and went an absolute extra mile to work with my busy schedule. I have purchased cars from them before and will definitely be coming back!


Load More Reviews

Overall Rating

Overall Rating
( 398 Reviews )
309
24
9
6
50

Write a Review

RATING:

Infiniti Dealer Near Me in Bethesda, MD

Coleman Infiniti Company
10400 Auto Park Ave
Bethesda, MD 20817
(301) 469-2100
( 375 Reviews )
Jim Coleman INFINITI
10400 Auto Park Avenue
Bethesda, MD 20817
(301) 469-2100
( 374 Reviews )

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