Ourisman Volkswagen of Bethesda Service Center

DAVID BAYNACH _{on Google}

Apr 4th, 2024

Buy the car with them. I took it yesterday because the engine light came on. They charged me 230 dollars just to scan it. Then they sent me a whole report in which, according to them, they recommend spending 4,300 dollars on new wheels, rear brakes, alignment / I just had it aligned 2 months ago, glass cleaners, spark plugs. The Atlas spark plugs are iridium and according to the manual they last about 85,000 miles. I have 59,000 and they didn't even take them out to see the condition. According to them, the light comes on because the oil cap is bad and needs to be changed, $520 for it. The air filter is dirty according to them and they never sent an image, I changed the air filter less than 6 months ago. I think they just want to invoice and get the money from the client.

Chris Hennemeyer _{on Google}

Mar 7th, 2024

While I ultimately didn't have them work on my car (I traded it in on a new one), their customer service was excellent. From the moment I walked in the door, they were polite, efficient and communicative. I want to especially single out Carlos who was an exemplar of top-notch client management.

Mary Love _{on Google}

Feb 7th, 2024

Double check warranty! I've had out VW for a little under 5 years. We've had a few things go wrong (sunroof leak, broken light), and this service center will not honor the warranty. They are fine for things like routine oil changes and that is where I go, since they are the most convenient, but I make the effort to go to Stohlman anytime my car needs a true inspection. Stohlman has been wonderful. They always submit the repair under warranty if possible and they do not look to over service. At my last oil change, Ourisman Bethesda gave me an estimate for $680 of additional work that needed to be done on my car. Said no, took it to Stohlman the next day, where they told me ~550 was covered by warranty and ~130 was not work that needed to be done.

Keivan Jamshidarsani _{on Google}

Jan 31st, 2024

Thanks to Mr. Jason Rodriguez and all staff.
I am very happy and satisfied for the service.
I whish for Mr. Jason to go up the ladder of progress. He deserve that.
I am very happy to say not going to ourisman Rockville any more.
Thanks to the management and all staff.
you are the best.
Humble,Freindly,Dedicated and so many nice things.
Mr.jason you are deserved to go up the ladder.
Love you all
Keivan

Summer Perrine _{on Google}

Feb 22nd, 2024

Zero stars This place is HORRIBLE. I bought a car from here and its been nothing but problems since. First the gave me a new car salesman. I could tell it was his first day but he knew NOTHING about the car I was buying. Then from there it was lies they told me the vehicle was certified pre-owned. LIE! It was not. The female financial advisor just said that to get me to buy the car. 3 months later I had to get the brakes on the car replaced. Everyone else I spoke to told me that the dealership should have handled that before selling me the car. Now yesterday, I was driving on the highway. There were no potholes in my tire popped. It ripped all the way around, and the gentleman that assisted me who was also Car service member, told me that the tires were bad tires and the dealership gave me dry rotted tires. Once I got in contact with the dealership, they told me that there was a warranty and that I should be covered for 24 months after they installed the tires. So at this point, it has only been 11 months since Ive had the car, and now theyre telling me that they cannot honor the warranty because the car is used. My problem is if you are installing dry rotted tires it should not be my issue and no one at that dealership was helpful. I had to call them multiple times, just to get an answer. The service advisors were not good, nor were the directors of the service advisors. I will never go back to this establishment ever again, and I am hopefully helping out the next person who wants to go to this dealership. Do not do it I promise you. I have also attached a picture of my brand new tire that they installed March 14 of last year Please let me know what you think