TUMI Outlet Store - Kittery Premium Outlet

Nicholas Barbar _{on Google}

Mar 4th, 2024

Great selection, prices and staff

Michele j _{on Google}

Feb 13th, 2024

Really not a friendly place or a friendly shopping experience. There's a terrible attitude in this store. The older lady with the short blondish hair is kind of a poop and unfortunately when we go she's usually there, and has an attitude. We are not luggage experts by any means and when we ask about specials or if they can get the size we want in the color we desire, they go into some weird industry language that means nothing to a shopper... Just solve the problem or tell us how we can solve it without acting... In the end we are buying luggage for fun reasons and trips and not sure why it has to feel like camp depression in there

Xuong Tran _{on Google}

Oct 17th, 2023

I own a carry on dfo tumi vapor and the 3 wheels are hard to spin. I called the Tumi outlet in Kittery Maine, the manager (Mark?) said to bring the luggage in so he can check. I brought in the luggage and he suggested to send out to Tumi service to evaluate. So the manager of the store took care of the paper work to send out. About 7 days, the service center notified me that my luggage is under warranty and they are in process of repairing. A couple days later they notified me that my luggage repair is complete and they already shipped back. I received my luggage few days later and I am very happy about the repair. They replaced all 4 wheels and they work very smoothly. Thank you Tumi and the on site store manager (Mark) at the Kitterry Maine. Tumi has a very good service and Tumi standing behind your product. Definitely i will stick with Tumi products especially luggages in the future.

Juan C Gonzalez _{on Google}

Sep 15th, 2023

Best place in Maine

Alex Bouvier _{on Google}

Jun 1st, 2023

I am in early my early 20s and thought nobody would assist me due to my age. Fortunately though the staff was excellent and ultimately guided me to the correct bag for my needs.