Sophisticated Thread

Hours

Thursday:
10:00 AM - 4:00 PM
Friday:
10:00 AM - 4:00 PM
Saturday:
10:00 AM - 2:00 PM
Sunday:
Closed
Monday:
Closed
Tuesday:
10:00 AM - 4:00 PM
Wednesday:
10:00 AM - 4:00 PM

Chamber Rating

Verified Member
3.5 - (13 reviews)
8
0
0
0
5

About
Sophisticated Thread

Sophisticated Thread is located at 512 Metairie Rd in Metairie, Louisiana 70005. Sophisticated Thread can be contacted via phone at 504-510-4420 for pricing, hours and directions.

Contact Info

  •   504-510-4420

Questions & Answers

Q What is the phone number for Sophisticated Thread?

A The phone number for Sophisticated Thread is: 504-510-4420.


Q Where is Sophisticated Thread located?

A Sophisticated Thread is located at 512 Metairie Rd, Metairie, LA 70005


Q How big is Sophisticated Thread?

A Sophisticated Thread employs approximately 20+ people.


Q What days are Sophisticated Thread open?

A Sophisticated Thread is open:
Thursday: 10:00 AM - 4:00 PM
Friday: 10:00 AM - 4:00 PM
Saturday: 10:00 AM - 2:00 PM
Sunday: Closed
Monday: Closed
Tuesday: 10:00 AM - 4:00 PM
Wednesday: 10:00 AM - 4:00 PM


Q How is Sophisticated Thread rated?

A Sophisticated Thread has a 3.5 Star Rating from 13 reviewers.

Hours

Thursday:
10:00 AM - 4:00 PM
Friday:
10:00 AM - 4:00 PM
Saturday:
10:00 AM - 2:00 PM
Sunday:
Closed
Monday:
Closed
Tuesday:
10:00 AM - 4:00 PM
Wednesday:
10:00 AM - 4:00 PM

Ratings and Reviews
Sophisticated Thread

Overall Rating

Overall Rating
( 13 Reviews )
8
0
0
0
5
Write a Review

Shawna Doremus on Google

image The lady went to great lengths to answer questions and make helpful suggestions. So many beautiful items to consider as well. Love this small business!


Rosani Andino on Google

image (Translated by Google) Very good this page
(Original)
Muy buena esta page


Taylar M Hirstius on Google

image I recently contacted Sophisticated Thread about upholstering a few chairs of mine that I wanted to give a face lift to. I loved their work based on their public posts and social media platforms. Once I messaged them through Instagram , we had a positive initial conversation. However they were very rude after I gave them inspiration photos and used verbiage such as k. when I asked them to continue our conversation through email. I have worked with several companies when it comes to interior design and have never encountered this side of customer service with a local business. They have lost any future business with me indefinitely. If asked, I will not recommend this company to anyone who is looking for embroidery or monogram services. Thanks


Katelyn Capps on Google

image I called and asked them to hold a tank for me which they said they had. I called back to see if I could pick up the next day and she said that they didn't have the size I wanted so they were holding me a smaller size since they run big. I told her it was a gift so I would have liked to have the correct size, but go ahead and hold the smaller size. I went to get it today and they were holding a completely different brand tank. They do not even sell the brand that they told me they had


Jalisa Mathis on Google

image Oh, what a joy it is to have supported a business for over 5 years just to be disrespected and threatened with law enforcement. I placed my first order with Sophisticated Thread in 2017, was sure Id never purchase custom monogram pieces elsewhere and referred numerous customers to them that all changed today.
We placed and overnighted our clothing for customization approximately one week prior to Mardi Gras after getting the okay to ship the clothing articles. After several days with no confirmation of receipt, my partner called Sophisticated Thread to ensure they received the order. We were told the package had just been delivered that day despite the tracking information informing us it had been delivered two days prior I asked when I could expect an invoice to be emailed so that I may compete payment, and was told it would be sent that day. Another couple days passed with no invoice, so we called again, finally received said invoice and paid immediately. We were told that production would begin ASAP before they took a vacation for Carnival. Mardi Gras came and went with no word on the status of our order. During the months of March and April, we called multiple times with no return call or way to leave a voicemail and visited the location twice during posted business hours only to be met with a locked door. May 4th, we STILL had not been contacted about our order being completed and ready for pick-up. Today, May 5th, I called and finally spoke with the manager about our order and was dismissed immediately following my asking about reasonable accommodations considering the subpar service wed received. I decided to pick up our order since it had been completed, and a bag was slid across the counter along with heres your order. Once I began to again discuss appropriate accommodations for the service rendered and how conducting business with them in the past was seamless, the manager told me that she was sure wed never done business with them and this was our first time working with Sophisticated Thread. She was sure because our names nor our contact information was found in the system I was again met with heres your order, theres nothing I can do for you. I decided to record what was happening and headed to the door while speaking on my dissatisfaction. At this time, the manager stepped from behind her desk and yelled GET OUT she simultaneously called law enforcement claiming that I was being unruly. Once home, to my dismay, our order was literally balled up in the bag with no attention taken to detail detail that we not only expected from a higher-end business, but were accustomed to considering our previous orders with them. Due to the deplorable customer service and literal threat to my life by unjustly and unnecessarily involving law enforcement, I will no longer be supporting Sophisticated Thread.
Not to mention after receiving said order it was extremely balled up and wrinkled as you can see in the photo. I have video on how the MANAGER treated me also and video of clothing before taken out of bag.


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Overall Rating

Overall Rating
( 13 Reviews )
8
0
0
0
5

Write a Review

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