Hours

Thursday:
9:00 AM - 6:00 PM
Friday:
9:00 AM - 6:00 PM
Saturday:
10:00 AM - 3:00 PM
Sunday:
Closed
Monday:
9:00 AM - 6:00 PM
Tuesday:
9:00 AM - 6:00 PM
Wednesday:
9:00 AM - 6:00 PM

Chamber Rating

Verified Member
1.5 - (51 reviews)
3
1
3
7
37

About
Optimum

Our Optimum store located in Prestonsburg, KY provides cell phones and accessories. Enjoy live in-person support and shop with one of our Retail Specialists, and more. You can explore Optimum’s products, plans, and services, and also see how Optimum can save you money on your Internet, TV, and Mobile bill. With Optimum Mobile, you can stay connected on the largest and fastest 5G network. Visit our store in Prestonsburg, KY today for all of your digital entertainment needs and receive our white glove customer service.

Contact Info

Brands

  • Optimum

Images

Questions & Answers

Q What is the phone number for Optimum?

A The phone number for Optimum is: (866) 950-3278.


Q Where is Optimum located?

A Optimum is located at 138 Collins Cir., Prestonsburg, Kentucky 41653


Q What is the internet address for Optimum?

A The website (URL) for Optimum is: https://www.optimum.com/stores/ky/prestonsburg/138-collins-cir-.html


Q How big is Optimum?

A Optimum employs approximately 20+ people.


Q What days are Optimum open?

A Optimum is open:
Thursday: 9:00 AM - 6:00 PM
Friday: 9:00 AM - 6:00 PM
Saturday: 10:00 AM - 3:00 PM
Sunday: Closed
Monday: 9:00 AM - 6:00 PM
Tuesday: 9:00 AM - 6:00 PM
Wednesday: 9:00 AM - 6:00 PM


Q How is Optimum rated?

A Optimum has a 1.5 Star Rating from 51 reviewers.

Hours

Thursday:
9:00 AM - 6:00 PM
Friday:
9:00 AM - 6:00 PM
Saturday:
10:00 AM - 3:00 PM
Sunday:
Closed
Monday:
9:00 AM - 6:00 PM
Tuesday:
9:00 AM - 6:00 PM
Wednesday:
9:00 AM - 6:00 PM

Ratings and Reviews
Optimum

Overall Rating

Overall Rating
( 51 Reviews )
3
1
3
7
37
Write a Review

Carole Oldham on Google

image Two months ago, we ordered internet service from this company. At the time, we gave them the address and explained that was a 911 physical address only. No mail would be delivered to that address. So, we gave them a billing address for the bill to be sent to. For the last two months, we have not ever received a bill. Instead we get texts alerting us what our bill amount is which in turn, we then have to do a pay by phone. I have called their customer service numerous times to get this change. They want a access code and account number that is on the bill. In a perfect scenario with a top notch internet company, with a stellar customer service company, then I would have a paper bill to give them all the information that they request.However, since they didn’t set my account up correctly with the correct mailing address, I cannot give them the information because I have no bill. And I cannot do what they suggest and set up a account online because… they want you to register the account number with the access code. No help whatsoever with something as minimal as a address change, so I have no big expectations from them if something bigger happens. I read the reviews prior to going with them, so shame on me.


Ryleigh LaShea on Google

image This is the most worthless company you could ever go with. The tv and internet does not work 90% of the time. It’s also the most expensive tv and cable service out there. Foothills is a lot better service and less expensive


Evelyn Justice on Google

image Nothing new here clearly someone needs to get a new internet service in this area! Don't update to a higher speed ever since I did the new motem had to be replaced and internet cuts in and out can't even use it replace the motem and they gave me the same old one I had before and expect me to pay MORE for internet thats SLOWER THAN it was Before!? Same thing is happening with a new motem it barely works. You better give me back all the money you been overcharging me for the phones too. Aren't you afraid to be sued in court? It's ILLEGAL to charge someone for a SERVICE THEY ARE not receiving.


Chelle hall on Google

image LITERALLY THE WORST ! Been trying to get internet for three days. No one ever showed up, they messed the address up, couldn’t get no one to fix anything just kept transferring me to different people. One was very rude to me.


Adam Hicks on Google

image


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Overall Rating

Overall Rating
( 51 Reviews )
3
1
3
7
37

Write a Review

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