Swan Floral & Gift Shop

Paul _{on Google}

Apr 9th, 2024

The Representative was very pleasant and helpful with helping me with my annual flower order!
The flowers were beautiful and for my third visit in a row has met or surpassed my expectations!
Thank you.

Cindy Boehmker _{on Google}

Apr 4th, 2024

A wonderful experience from order to delivery ! My friend in Arizona loved the beautiful flowers. Thank you!

Lloyd Hughes _{on Google}

Mar 31st, 2024

Great!! Ordered at 11 and delivered today. Always trust Swan

Jo Craven _{on Google}

Mar 26th, 2024

Very helpful when placing a phone order!

Jeff Wright _{on Google}

Apr 1st, 2024

I do not write negative reviews lightly.
**The flowers in the photo are not their arrangement. I purchased them wrapped and was not unhappy with the flowers.**
On my third and last visit to Swan yesterday, I went in to pick up flowers to give to my daughter after a Drama Club performance. While I was checking out, another parent with a child in the same performance walked in and asked about flowers for theirs as well and wasn't sure what they wanted to spend. I started to tell them what I purchased and the cost, but one of the employees sharply and loudly cut me off, saying, "THEY'RE ASKING FOR SOMETHING DIFFERENT."
The employee remained unapologetic and dismissive when I expressed my unhappiness with the rudeness.
The second time that I went, it was to look into buying a cut bouquet for my dining room table, which I replace every 10-14 days. When I stated that I didn't know (when i came in) that sun exposure affects the life of a cut bouquet, 2 employees scoffed as though I should have known that.
On my first visit, I purchased a corsage. It was a quick visit with no issues.
If a business has an occasional customer service issue but provides an exceptional product or service, it can be looked over. But if I can expect a rude or belittling attitude, that's a negative culture within the business.
I will absolutely not be back there.