Mack & Associates, LLC

Thank you for taking the time to share your feedback. While I cannot comment on specific client interactions due to my ethical duty of confidentiality, I want to assure you that we take all feedback seriously and continuously strive to improve our services.Communication is a key aspect of our service philosophy, and we aim to make every client feel heard and valued. We understand how important it is for clients to have their calls returned promptly, especially when dealing with sensitive legal matters.We appreciate your patience and understanding regarding the nature of our work, which can sometimes lead to busy periods where immediate responses may not be possible. However, we are committed to providing timely and effective communication and are actively working on improving our response times.While I cannot confirm or deny any specific client case, I want to make it clear that we always encourage clients who have concerns or issues to schedule a face-to-face meeting with me. This allows us to address any misunderstandings or frustrations directly and work together towards a resolution.Please know that your feedback is highly valued and will be used to make improvements in our service. We are committed to being a force for good in the lives of those we serve and we deeply appreciate your input.