Twin Valley (formerly SKT)

Phil The Pill _{on Google}

Jan 11th, 2024

The SKT staff that answer the phone try hard, but they are understaffed. It's the owners of the company that made SKT a bad company. They pulled this latest trick with getting rid of sending TV through the cable system and now putting the responsibility of getting TV on the customer by streaming through the internet and wifi. And the upload speed is so low that it is immoral. One cannot upload backup files from the computer to the cloud while the TV is on due to the hideously low upload speed. The owners don't care obviously. As far as reliability, it is good as the internet does not go out often. And there are other problems that other reviewers talk about, and this review is getting too long, so I'll stop.
UPDATE AFTER READING "Response from the owner": If streaming is necessary to use, then I can accept that. But as I said, the upload speed is immoral. It is horrible and unacceptable. The upload speed is also too weak to use Roku TV, which we want to use. If we have to wait until mid-2020 for a usable upload speed, then internet backups (very important!) and TV are going to be very bad until that time. Many in my town are VERY unhappy. My wife wants to watch TV and I want to backup files to the cloud - I can only do one and not both, and backing up to the cloud is VERY slow due to the lack of upload speed even if the TV is off. I want to thank SKT for answering my review. At least perhaps SKT is listening. And I want to repeat that the hard-working staff does the best they can.
UPDATE 2024: Things have improved at SKT. The upload speed has increased and does fine for me now. I have upped the review 2 more Stars. Their service is still much too expensive, but all cable companies are too expensive. Additionally, my internet hasn't gone down for a year, and last time it did, they addressed it quickly. They have recently been bought out by another company which has some minor issues so far, but nothing that is causing me any grief. In a word, things have improved.

Shelly Dickson _{on Google}

Jan 8th, 2024

Always good service and a kind friendly person to speak to

S C _{on Google}

Dec 1st, 2023

Very inexpensive. Haven't had any issues with service.

casey blokzyl _{on Google}

Oct 12th, 2023

Internet has improved dramatically since fiber and the price has improved since Cox came to town.