Hy-Vee

Star Queen _{on Google}

Apr 8th, 2024

I usually love coming to Hyvee in Marshalltown and everyone is so polite and helpful with a smile. Well today I went to the liquor part and checked out, as I like parking over in that area as i have a new vehicle and like to park away from the chaos. The lady at the check out counter was the most rudest and unpolite person I have ever encountered there. The receipt said she names was Stephanie, however I am not sure if that is correct. She is a bigger lady, dark hair and probably between 50s and 60s. She pounded on the sign that said 12 items or less. Which I did have a few more than 12. Infact it was 27 items as she pointed out to me. I told her well I am sorry, I have never had anyone get so mad at me for cooking through this checkout line when I had more than 12 items. I honestly never paid any attention to that and no employee there has ever treated me that way. She responded with "well there is a first time for everything!" I said wow I guess there is not a smile in every isle and she responded with "nope not today". She told me thank you and I politely told her I hope her day sure does get better. I then went in and talked to the supervisor/manager on duty and told him exactly what had happened and he was very apologetic. I told him, I know it's not his fault, i just want the issue to be addressed. This was honestly the first time I have ever complained on anyone. This lady crossed the line and I am more than positive that Hyvee doesn't not want someone with these type of customer service skills to be representing their company. Mind my 27 items fit in 3 bags.

Gio Hagdh _{on Google}

Mar 24th, 2024

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