Hy-Vee Pharmacy

Keira Ryan _{on Google}

Apr 2nd, 2024

We shop at the Bettendorf Hyvee most of the time so I wanted to transfer our prescriptions to the store this week from another provider. Between my husband and I, we have 26 prescriptions - and good insurance. I was a bit concerned with the poor reviews on Google for this location, but decided to call and see for myself. I waited on hold for a long time, and then when I finally got someone on the line, she was rude and didn't want to answer some basic questions about my prescription transfer. When I said maybe I should call somewhere else, she said that sounded like a good idea. I did and the next Hyvee I called was night and day different -very helpful and took as much time as I needed.

Jodie Criswell _{on Google}

Mar 7th, 2024

Horrible customer service. Im moving to Walgreen.

Jessie Kimberly _{on Google}

Jan 12th, 2024

Ive never had any problems. Everyone is helpful and informative.

Serena Curler _{on Google}

Jan 5th, 2024

I think its very poor customer service that the pharmacy person cannot tell me a general timeframe of when my med would be delivered to the house. I asked if it would be delivered by noon and the person said they cannot give any type of timeframe. the medication is time sensitive for the situation. That being said, I could not use the delivery service. When I called the pharmacy to ask about delivery, they wanted to rush me off the phone and simply said that they did not have the prescription from the doctor. My doctors office told me they sent it at 11:30 this Morning. Before the Pharmacy technician hung up, I had to raise my voice so that they knew I had a question about the delivery once they have the prescription. Apparently, there was a technical error in the transmission of the prescription. I mentioned this difficult phone call conversation with as It is not the first time That the pharmacy technician has rushed to get me off the phone Without being helpful. On another occasion, the pharmacy person on the phone Wanted me to transfer all my medications from another pharmacy by using the app. Transfer of an entire families pres Prescriptions is not practical and any other time I had transferred, the technician was able to do it on their end. As far as I know, the app asked you to Enter each prescription one by one. I look forward to a helpful smile on the phone in future service from your pharmacy.

Vidya Kollu _{on Google}

Jan 4th, 2024

Disappointing/frustrating Experience with Immunization Documentation
I recently received both the Covid and flu vaccines at this pharmacy on Oct 13, 2023. Unfortunately, when I inquired about the documentation, the manager was dismissive and in total denial. Despite having received the vaccines, I was falsely accused of not having received thema frustrating experience that felt like gaslighting. It's disheartening to be treated unfairly as a customer. Regrettably, this experience has led me to reconsider my patronage.