Unique Repair Services

0 stars. Do not use this company or allow Samsung to hire them for your property. We have a Samsung fridge. The ice maker broke. We called Samsung to fix our ice maker & they sent Unique Repair Services to fix it. On 1/3 Andrew arrived & said he had a new PCB to replace in our fridge that would fix the ice maker. After about an hour Andrew left & said everything is good to go. We went about our lives. On Thursday 1/4 my wife woke up & took her daily juice shot. Note that these are unpasteurized & must stay at a safe temperature. All of Thursday after consuming just the juice shot, she had severe diarrhea. Later that evening, I went to Costco & returned home to put the groceries away. I immediately noticed the freezer had thawed & our food was soft. I checked the fridge & noticed that the lights were working, but it was 60 degrees & no cooling had been happening or our fridge/freezer since Andrew left our home. I immediately put what was salvageable in the freezer in our garage freezer to save it. Unfortunately we had already lost many items that were on top & had to stay frozen to be safe to consume. We lost everything perishable in our fridge since it had been over 36 hrs since it cooled (my juice shot had got to an unsafe temp). We called samsung morning 1/5 since they hired Unique Repair Services. They sent Unique Repairs back out to us 1/5 to check out the issue. Andrew pulled out fridge & almost immediately realized he had forgot to plug a cable in. He apologized for his negligence & plugged it in properly. Our fridge then started cooling. He told us since it was his fault that we should submit photos of our lost food & itemized list that was $408 worth. After over 2 weeks & us calling multiple times they now say we have to submit receipts for our groceries we lost. No one saves grocery receipts. We were only offered $100 which we did not accept as it's unacceptable. We also didn't claim the time, gas $, & shipping $ it takes to replace the specialty food since my wife has stage 4 Endo & follows Gluten, Cow Dairy, & hormone free diet. We are planning to file against them in small claims court.
Mar 2nd, 2024

The closest of "only 2" businesses in Central Indiana "Authorized" to work on Samsung Washing Machines. They sent a Tech to the house who said they would order the necessary parts and have it fixed before New Year's. Then he disappeared? They said they have no other tech to do the work.
Dec 24th, 2023

Scam !!! If you want to robbed go ahead and call. My fiance made appointment to fix freezer Tech showed up and started taking the inside if the fridge apart stating the problem was a Crack in a plastic panel on inside back wall . Went to his truck brought in wrong part and told us he didn't have the correct part and had to order left us with messed up refrigerator till the following Thursday. Then the tech said I'm sorry I misdiagnosed the problem. That i will have to call Samsung I called a couple times to speak about the problem They told me it was a part they didn't carry call Samsung. I ask for refund and they said No....100% satisfaction and pride in the work...thieves I don't recommend this company Unless you want to just throw 500 dollars away.....they are criminals
Feb 21st, 2024

We have a Samsung fridge. The ice maker broke. We called Samsung to fix our ice maker & they sent Unique Repair Services to fix it. On 1/3 Andrew arrived & said he had a new PCB to replace in our fridge that would fix the ice maker. After about an hour Andrew left & said everything is good to go. We went about our lives. On Thursday 1/4 my wife woke up & took her daily juice shot. Note that these are unpasteurized & must stay at a safe temperature. All of Thursday after consuming just the juice shot, she had severe diarrhea. Later that evening, I went to Costco & returned home to put the groceries away. I immediately noticed the freezer had thawed & our food was soft. I checked the fridge & noticed that the lights were working, but it was 60 degrees & no cooling had been happening or our fridge/freezer since Andrew left our home. I immediately put what was salvageable in the freezer in our garage freezer to save it. Unfortunately we had already lost many items that were on top & had to stay frozen to be safe to consume. We lost everything perishable in our fridge since it had been over 36 hrs since it cooled (my juice shot had got to an unsafe temp). We called samsung morning 1/5 since they hired Unique Repair Services. They sent Unique Repairs back out to us 1/5 to check out the issue. Andrew pulled out fridge & almost immediately realized he had forgot to plug a cable in. He apologized for his negligence & plugged it in properly. Our fridge then started cooling. He told us since it was his fault that we should submit photos of our lost food & itemized list that was $408 worth. After over 2 weeks & us calling multiple times they now say we have to submit receipts for our groceries we lost. No one saves grocery receipts. We were only offered $100 which we did not accept as it's unacceptable. We also didn't claim the time, gas $, & shipping $ it takes to replace the specialty food since my wife has stage 4 Endo & follows Gluten, Cow Dairy, & hormone free diet.
Jan 22nd, 2024

STAY AWAY FROM THIS COMPANY! SINCE THERE IS NO ZERO-STAR OPTION AVAILABLE - ONE STAR! Stay AWAY from this company. They sent out a technician to fix my Samsung gas stove, but the guy had no experience with gas stoves and only had experience with electric stoves - He did not mention that when he came here - He did not know how to use the tools to identify gas leaks or CO2 leaks so he had to call the Samsung technician line and video chat with them to figure out how to do his job. In the end, he did not fix the issue with the burners burning yellow instead of blue flame and releasing deadly CO2 gas. He blamed it on the Gas company and meter pushing too much gas / with too much pressure. That is 100% wrong! then he left. Afterward, I did some research and found the issue, called Andrew, and asked him if he could fix the stove since it is an air intake issue. He then told me that he only has experience with electric stoves, he is sorry, and I need to call Samsung again. I am fighting an uphill battle with Samsung since "THE TECHNICIAN" in his report stated it is the gas company's fault and the stove is fine. Samsung closed the claim. WHY DO YOU MAKE A STATEMENT WHEN YOU DO NOT KNOW WHAT IS WRONG???? Unique Repair Services Inc. is a greedy company that took the job while disregarding the fact their technician is not capable of this topic. STAY AWAY FROM THIS COMPANY!
Dec 13th, 2023