Interra Credit Union

Bryce Saylor _{on Google}

Mar 30th, 2024

Theres shouldnt be a MASSIVE fee when your account goes a little in over draft. I get it that sometimes we shouldnt allow our accounts to go into the negative but life happens and the next check makes up the difference.
But when I have to worry about a fee that charges no matter how small or big the over draft is immediately its ridiculous. 37$ is INSANE.. Please change this. Considering changing to a different credit union soon because Im tired of the over draft fees

Travis Reyburn _{on Google}

Mar 1st, 2024

This is place is a major security breach in waiting. DO NOT KEEP YOUR MONEY HERE
Completely unable to detect fraudulent ACH charges against accounts and then the support team is a joke. I STILL havent gotten all my money back despite regular calls to support/fraud over the course of several months.
Ive been a member with Interra (formerly Farm Bureau) for 30 years now and will be closing my accounts after this. What a sad, insecure joke this credit union has become.

Rachel Szobodi _{on Google}

Feb 25th, 2024

Interra boasts on their website that they are for the members. Not true. Ever since they have started charging for their checking accounts the customer service is terrible. We waited over 20 minutes to just do a simple transaction because there were only 2 tellers. I used to recommend this credit union to everyone. They didn't charge for checking accounts, had a great reward program and that has all been taken away. If you call into the service center you will talk to some of the rudest, uncaring people such as Kim. Currently looking for a new bank who cares for their members and doesn't charge me for putting my money into their financial institution.

Daryl Miller _{on Google}

Feb 20th, 2024

Juan was excellent to work with. He handled a fraud issue without any challenges. Very much appreciated. Gracias Juan!

Michael Garber _{on Google}

Jan 2nd, 2024

Friendly and efficient.