ADT Security Services, LLC.

Morris Starkey _{on Google}

Dec 16th, 2021

Technician (Jacob) that did the installation was very thorough and knowledgeable... Cleaned up, picked up and was Covid-19 responsible... Even helped setting up our mobile devices... Couldn't ask for a better experience!!!

Destiny Everage _{on Google}

May 31st, 2023

I just got my system installed 2 days ago. I was given a quoted price but after installing they said it would be double the amount of the original qoute. They never gave me an itemized bill but thanks to the installer Jonathan I saw everything on his tablet. There were a lot of double charges and numbers didn't match. There would be a single price for 1 item and then another charge for 3 of the exact same item however it didn't match the price of the 1 item price trippled. Example one item is $6 but for 3 of the same item it said $30. There were several of those. They also added a bunch of things I didn't ask for like a doorbell camera and a deadbolt. They just added a bunch of things making it seem like it was part of the package but it wasn't instead it was several hundred more dollars. I tried to send and email and call them regarding these issues but I never got a response. I'm going to have to hire a lawyer and take this to court because this was just a major rip off and a huge scam. Do not do business with them!!!!

John Q _{on Google}

May 11th, 2023

Had several different issues with system. Whenever trying to troubleshoot the problem over the phone you'll be in luck if they answer the phone or they choose Not to transfer you to someone else (more times than not). WORST CUSTOMER SERVICE EVER! You're taking My money and can't talk to me. If it couldn't get even worse, I disconnected my service and gave them all their equipment back, but THEY'RE still billing me after I already paid for my last month (that was 2 months ago). I called today (5/8/23) and was told I shouldn't owe anything, but said a company that they're associated with are still sending out the bills for them and I SHOULD contact them?! I told them I went through ADT. I didn't go through any other company, so You're going to have to fix it. Why should I do ADT's job? It doesn't make sense. Very unprofessional company. I recommend anyone else but this company. Money being wasted on commercials rather than proper job training.