Solid Granite Solutions

PJ Illinois

Sep 14th, 2021

Unethical. Bought a kitchen countertop. Specifically asked that a large dark splotch in the granite be avoided and was assured it would be, because I was only using 2/3 of the slab. They built the countertop with the splotch highly visible. That way he could sell the unblemished remainder of the slab as a remnant to someone else. I complained about it and he told me that granite has flaws and it should be expected. Basically that customers who pay him thousands of dollars should simply accept whatever he provides without having any say in the matter. I didn't expect a refund, but a simple apology might have been nice. Nothing though. An arrogant owner with poor communication skills. Look elsewhere for someone who is more customer focused.