Hyperion Inc.

m j _{on Google}

Feb 11th, 2024

The techs are very helpful and kind. Thankfully, they were able to recover the files and restore the laptop back to working order. I'm going to bring my desktop top in to have it cleaned up so it runs faster. The price and turnaround time were very reasonable. Highly recommend!!

SEAN MICHAEL BUTLER _{on Google}

Feb 4th, 2024

Had my MacBook screen repaired by them back in November and the guys who worked on it were very nice. Great communication and really thorough. Customer service was 5 star. Unfortunately had an issue with the replaced display not even 2 months later and when I went back in some creep with long brown hair took one look at my computer and without even looking at me told me theres no warranty and it would be $500. Same business but their level of customer care completely non existent. I had no issue paying for the service, the issue was how I wasnt customer to him, I was an invoice. When I tried to explain this to him he became condescending towards me. To make matters worse, he was training an orientee, so the poor customer service is now being taught to new employees. Unfortunately bad experiences out weigh good ones and Ill be sure to never take any device back to this establishment nor will I refer them to any of my followers or friends. Business or no business, customer service requires a level of empathy. People are not just dollar signs!

Shelby Green _{on Google}

Dec 27th, 2023

I absolutely appreciate the time they took to communicate everything and they finished my device in a reasonable amount of time!

Archer _{on Google}

Nov 27th, 2023

Staff were polite and helpful

Chris Vieth _{on Google}

Nov 20th, 2023

I have used Hyperion on both business and personal iMac computers. In each situation I have been treated wonderfully! They take time to listen to you! They have a great warranty set up! Recently, After a new hard drive install, something wasnt working right with one of the programs. Mike and Alex took several calls, reviewed several screenshots, and eventually sat down with me at the store In front of the computer and Worked till figured out the problem And help me understand the issue! Their follow up was awesome. I cant say enough about their Business and tension to the customer!