Forever 21

Victoria Ramirez _{on Google}

Aug 6th, 2022

Genuinely, the worst customer service at this forever 21 store.
Two times Ive been denied entry into the store. The employees tell you the store is closed yet, their hours show they are open and with people still shopping in the store. I checked the time and told the employee it shows hours of operation say its open. He stood in my way and told me that they are actually closed. Were talking up to 30 minutes early! I would understand if it was 2, or 5 minutes, but half an hour!
The other time this happened I asked if I could speak to the manager and he said he was the manager.
Im surprised this issue has not been addressed and no one else has complained about this. While the mall is open, this store is turning away customers.
The fitting rooms are always dirty with dust, tags, and clothes on the floor. You have to wait long for the fitting rooms if you find someone to assist you. Employees make you feel like youve inconvenienced them, just straight rude.
The layout of the store is a mess and overwhelming.
Yes, once in a while you have those rare and cheap finds, however you do sacrifice quality.
Check out lines are long and by the time you get to check out, your helped (if you can call it that) by a disgruntled employee that would rather be doing anything else but help you.
To reiterate, the customer service is truly garbage. If you are employed, and getting paid, to work at a retail store, and are given a shift, you should work that said shift. Not block paying customers from shopping because you want to go home early.