Home Instead

Mary Grace McManigal _{on Google}

Mar 6th, 2024

Selena is a great caregiver. I appreciate all her help! Happy to have her as my caregiver.

Ken Rutz _{on Google}

Feb 10th, 2024

My name is Yvonne and my caregiver is
Tiffany J.
She is exceptional and I appreciate her very
much. She is thoughtful and helpful.

L D _{on Google}

Nov 23rd, 2023

I hired Home Instead-Palos Hts to provide caregiver services week of 9/12/23 for my dying Father. I needed 24 hrs of care scheduled as 3 -8 hr days. I spoke with Jasmine who said the fee was $34 per hr. The in-home appt a day later with Tricia was ok until she disclosed that they required a $1,650 deposit before starting. I was stunned since this was never mentioned on the phone. The only reason I wrote the check was because I was desperate since my Dad was coming home with hospice the next day. It was deceptive considering my total bill should be $816 for the week why would they need double that amount for a deposit? It took almost 4 wks & several calls after my Dad's death to get my refund. They also add an additional charge of $150 for non-refundable administrative fees which was disclosed in the contract during the meeting but Jasmine never mentioned it on the phone either. I had only one request to Tricia that these caregivers must know the proper safe way to change bedding with a bed ridden patient in the bed. Tricia assured me they were very skilled but this was 100% false. Neither of the two caregivers had a clue and one admitted immediately to having no experience in this skill. It resulted in unsafe conditions for the patient and the task was not performed at all or not adequately enough. I chose to not make any further issue because I needed peace in my Dad's final days. The week after my Dad's death I contacted Tricia and informed her in detail of the experience I had with both caregivers. I spoke about them not having the only skill I requested and the problem it caused. She lied and insisted they had the skill. Not true! I even offered to test them in my home with her present. The first caregiver already admitted the truth. They had only been shown a video of how to do it. As I told Tricia a video isn't enough for that type of skill. Due to them having the lack of skill for the critical task, I requested that we be compensated for the issue and they waive the $150 administrative fee. Almost four weeks later the refund check arrives minus the admin fee. I guess they concluded that it was ok to lie and deliberately provide unskilled caregivers despite knowing the patient needed more. I did try to discuss this with the owner back then but neither owner was willing to return my call. I would never ever use Home Instead again or recommend them. They were deceptive and untrustworthy.
Edited above for space and added to below for my response to owner. I acknowledge making one mistake in my review. My initial call was with Jasmine not Tricia. Everything else in my review is 100% accurate. Your lies are disgusting. There was never any confusion on my Dad's prognosis period. We knew he probably wouldn't last even a week and that is what I told your staff period. I requested 24 hours of care from you for that week. THAT'S IT. I didn't request a recurring schedule or want one and told your GM Tricia that. Therefore the total fee was $816 in full. No need to ask for $1650 but you required it anyway. If I had been told that in the initial phone call the appt wouldn't have been made. Furthermore, taking almost 4 weeks to refund money that shouldn't have been charged in the first place shows your complete disregard for clients especially in consideration of the financial burdens that funerals may bring. Your office staff trainer was only in my home for less than 30 min the first day and she was present when your caretaker announced she never changed a bed with a patient in it. She also came by for 5 min on day 2 to make sure the other caregiver showed up. She provided no real services. Neither care giver possessed the only skill I requested and had to have. Your administration services were a failure. You didn't deliver the service I paid for so it is completely reasonable and appropriate for me to request you waive it. Bizarre how you are questioning my decision to wait until after my Father died to discuss this with you? He only lived 7 days and I wasn't about to miss a minute of it arguing with you.

TM Kriss _{on Google}

Aug 5th, 2023

From the moment I called Home Instead in Palos Heights, IL, I encountered the most professional, competent, and caring individuals. The caregivers who came to my love-one's home were most respectful and compassionate. They arrived on time. When my loved-one became acutely ill the caregiver with her was calm and skillfully called the right people for help. I cannot thank everyone at Home Instead enough.

Maureen Perry _{on Google}

Jul 13th, 2023

Home Instead worked with us to find the best match of caregivers for our mom, and to always assure coverage was provided. This continuity over the past 2 years has helped tremendously in making our mom comfortable with her care, and especially her safety with mobility. The caregivers she currently has have been wonderful- very competent and attentive to our mom's needs, and in communicating important information on changing needs. This has been a great help to our family, and has achieved our mom's goal to remain in her home that she enjoys so much!