Chicagoland Water Medics, LLC

Scott Harrison _{on Google}

Feb 15th, 2024

Great communication throughout the process and quality work done. Hopefully I never need them again, but if so I wouldn't hesitate to use Chicagoland Water Medics

Jenna King _{on Google}

Aug 29th, 2023

Aaron and his team at Chicagoland Water Medics were very easy to work with when we had a plumbing issue cause water damage in our laundry room. They were very responsive, courteous, trustworthy and knowledgeable. They did quality work and their professional guidance also saved us a significant amount of money we would have otherwise ended up spending. I am very grateful we ended up working with them and would highly recommend them!

Alaina Johnson _{on Google}

Aug 1st, 2023

No one ever wants to need a service like Chicago Water Medics. By definition, if you are calling, there is a crisis.
Aaron and his team are fully aware of this and come into the situation with empathy, quick action and complete professionalism. Short version - I highly recommend them without reservation. Aaron and his team are professional, efficient, thorough and as a bonus, just really nice humans.
As a more detailed account of our experience, from the moment they arrived until the day they pulled away for the last time, I was completely impressed with the service offered by every single member of the business I interacted with. Not only did they offer an immediate assessment, they were prepared to act immediately. No hard sell, no pressure, genuine understanding that in spite of the obvious concern of standing water in our basement, we may need to take a beat.
Throughout the process they went above and beyond. When it became clear we had a blocked sewer line, they began calling all of their connections with plumbers and had a team out to our place within hours - an impressive feat coming off of major flooding in the entire area.
When the damage proved to need more extensive stabilization than anticipated, they did not come to present an up-charge (which would have been well within their rights), just brought the change in the scope of work they were doing to our attention and indicated they would honor the original estimate.
Communication was consistent and informative. When I accidentally dialed one of the lead team members, I received a callback and text within five minutes from a different team member indicating he was covering the phones and if we needed anything to please call back.
They checked in on the progress once the dehumidifier and fans had been set, let us know that if it took longer than expected they would not charge for that time - which was entirely possible considering it was continuing to rain on and off throughout the process.
At some point the fact that our basement freezer had failed was discovered - a running fan kept it from being immediately apparent that the cooling element had been compromised. Thus it took a few days to realize we had rotting food to contend with on top of everything. Aarons team offered to don respirators and clean it out when they came to collect the demolition debris.
This is service above and beyond.
It is sadly rare to come across such stellar service nowadays - especially in an industry that could easily take advantage of the crisis nature of the situation. Oh, and I failed to mention, all of this service began over a long holiday weekend. When the blocked sewer line impeded the ability to fully pump all of the water out, the team was back on the Fourth of July after the plumbers had cleared the lines to ensure we were left with a dry basement. We never felt they were rushing to get back to their holiday and were more concerned about our timeline, asking if we had plans and needed them to be finished by a certain time.
Should you find yourself in need of such services, Chicagoland Water Medics provides outstanding service from top to bottom and will make the crisis less overwhelming.