Chamber Rating

2.9 - (778 reviews)
303
42
30
47
356

About
FTD

FTD is located at 3113 Woodcreek Dr in Downers Grove, Illinois 60515. FTD can be contacted via phone at 800-736-3383 for pricing, hours and directions.

Contact Info

  •   800-736-3383

Products

  • AND MORE
  • ANNIVERSARIES
  • BIRTHDAYS
  • DELIVERING FRESH FLOWERS SINCE 1910
  • FLOWERS
  • GIFT BASKETS
  • PLANTS
  • SYMPATHY

Services

  • WE DELIVER TO FUNERAL HOMES AND HOSPITALS

Payment Methods

  • AMEX
  • Discover
  • MasterCard
  • Visa

Questions & Answers

Q What is the phone number for FTD?

A The phone number for FTD is: 800-736-3383.


Q Where is FTD located?

A FTD is located at 3113 Woodcreek Dr, Downers Grove, IL 60515


Q What is the internet address for FTD?

A The website (URL) for FTD is: http://ftd.com/yb5


Q How is FTD rated?

A FTD has a 2.9 Star Rating from 778 reviewers.

Ratings and Reviews
FTD

Overall Rating

Overall Rating
( 778 Reviews )
303
42
30
47
356
Write a Review

Diane Lange on Google

image Ordered expensive flowers for a friend in the hospital, got an email confirmation that they were delivered but never were. Customer service rep said they would be delivered the next day, they were not. After 3 days, I asked for a refund. I think this must happen all the time because the rep didn't ask any questions, just said I would get a refund. I remember back in the day when FTD was the premier flower delivery service. I guess those days are over! (zero stars)


Lorraine Werner on Google

image FTD abbreviation is for Failed To Deliver.
I placed an order for a beautiful bouquet of flowers for my mother on mothers day. The flower bouquet was supposed to be delivered on the Wednesday before mothers day. They were never delivered. The day before mothers day I received an email that my order had been cancelled by their florist because she was too busy. I called FTD customer service and was assured that the order wasnt cancelled, and the bouquet would be there by mothers day. They were never delivered and I feal deceived buy their customer service it was a right out lie. I really think they had no intention about delivering on time. I have been buying bouquets through FDT for years, but I will switch to 1800 flowers or another company that is more reliable.


Mimi W on Google

image Photo option would be good.. I ordered flowers from FTD.. looked at a catalog, ordered Deluxe.. again, My Sister received a horrible little basket that looked like either a 5 year old made it, or they went to a dollar store and bought flowers there.. the basket didnt resemble.. no part of that hideous little arrangement looked like their catalog/internet pictures did.. utter FAIL !!!
NEVER AGAIN!! Completely inconsistent and disconnected to their contractors. HIDEOUS!!


Caroline N. on Yelp

image I ordered flowers from Toronto, Canada to be delivered to a funeral home in Boston, Massachusetts.  I received numerous e-mails from FTD stating that - the flowers are being prepared, - the flowers are scheduled for delivery and - the flowers were delivered!  A few days after the funeral, I called to ask whether the flowers were received by the family and they confirmed that there was NO delivery!!  Upon inquiry, FTD refunded my money for non-delivery, but all I wanted was flowers to be delivered as ordered :(.  So disappointed in this company.


Hayley S. on Yelp

image I would not recommend FTD to anybody. My uncle sent me a peace lily after my brother passed away. The local FTD florist had my peace lily delivered via doordash without any type of protection from the cold. The doordasher left the lily on my doorstep out in the snow and was already leaving before I knew flowers were being delivered. For comparison, my mom also received flowers on this day from another company but was called ahead of time to make sure she was home in order to receive them in person. The lily started the show cold damage within 30 minutes of arrival and the flowers were completely brown and dead in the next 48 hours. This is not what my uncle had in mind when he sent me flowers during my time of mourning.When I called FTD and explained the situation the woman on the phone asked why I had waited a week to call (It was because I was busy visiting crematoriums, making sure my parents were eating, etc). When I explained that I was in mourning and began to cry she lied to me and said I would be contacted for a new plant. I never was.It's bad enough to contract florists who take no care with their product, but it's infinitely worse to lie to customers when they contact you about it. If zero stars were an option I would give FTD zero stars.


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Overall Rating

Overall Rating
( 778 Reviews )
303
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30
47
356

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