Chamber Rating

2.3 - (3 reviews)
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0
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Read Our 3 Reviews

Chamber Rating

2.3 - (3 reviews)
1
0
0
0
2
  • DS

    The agent I worked with, Lourdes, was very good - she was responsive to texts, easy to schedule showings with, and enthusiastic without being pushy. She's been helpful through the renting process.
    Feb 27th, 2019

  • Misha

    Hi Michael, I understand you're the owner so I'm writing to you. Two days ago my Father and I had a scheduled showing with Lourdes. Lourdes rushed us, was unfriendly and disengaged throughout the 5 minutes we were there and then took us to a second showing of a place that she said we might like, even though I had only requested to see the first one. When we got to that second address to see it, she had me and my elderly dad climb 3 flights of stairs and at the top she couldn't find the keys to the apartment. We ended up not seeing it, so all that time + drive was wasted plus climbing all those stairs up and down-wasted all for a place we didn't ask to see or get to see. If Lourdes had bothered to know more about what we were looking for, she would have maybe known that we were not looking for an apartment 3 floors up with no elevator. But she didn't bother, she also didn't bother to send a listing for the second place so that we could have reviewed it beforehand. We actually liked the first place, but we were rushed out so quickly by Lourdes that we missed so many features and there's so many questions unanswered. We will need to see it again, with a different broker and probably a different agency. It was unfortunate that our experience that day was so poor with Miss Lourdes and even more unfortunate that it reflects on your agency. **********Response from the owner********* Thanks for letting me know there were issues. I spoke with Lourdes and she was frustrated with the showings and yes, she didn’t have keys for one unit. She was frustrated by your tardiness and the fact that your father refused to wear a COVID mask at either location. We will own our mistakes here with you. The question is will you do the same? Lourdes has been advised that if people are more than 20 minutes late and/or refuse to wear a COVID mask that the meeting will be terminated. Hi, I’m replying to your response here: you said there was tardiness: we showed up 5 minutes after the scheduled time. Secondly, you said my father “refused” to wear a mask, he didn’t refuse- he had forgotten it at home and we asked Lourdes if that’s okay when we showed up. She could have simply said no or just shown me the apartment because I had a mask on. Honestly, she should have terminated the meeting if she didn’t want to be professional about it. Based off of your bitter response plus the experience we had, this feels like she was punishing us. (Rushing us through the showing then having us drive to a second location and making my senior Father walk up and down three flights of stairs and then not having a key and barely apologizing) Yeah seems like cruel punishment and on purpose. Lourdes did not seem like she had worked one day in real estate much less 20 years hah.
    Jan 11th, 2021

  • Vic Johnny

    They are unreachable by the number listed here. I was able to reach someone by happenstance of finding an Ad they posted on Craigslist in which they ask for you to text one of their agents, "Lourdes" who then.... 1. didn't give honest detail about the specific unit i was looking into. They labeled it as a coach house when it was a 6 unit apartment building. 2. They were unprofessional about being asked questions.(specifically having an negative/defense response) 3. They were rude to me based off of a different interaction they had with someone else that they believed to be me, but was not me. In conclusion, they can't keep their people straight, they're rude, unprofessional and most importantly dishonest. Something to think about before handing off your money.
    Nov 19th, 2019

Read Our 3 Reviews

About
Cogent Real Estate

Cogent Real Estate is located at 4223 N Elston Ave in Chicago, Illinois 60618. Cogent Real Estate can be contacted via phone at (872) 208-5722 for pricing, hours and directions.

Contact Info

  •   (872) 208-5722

Questions & Answers

Q What is the phone number for Cogent Real Estate?

A The phone number for Cogent Real Estate is: (872) 208-5722.


Q Where is Cogent Real Estate located?

A Cogent Real Estate is located at 4223 N Elston Ave, Chicago, IL 60618


Q How is Cogent Real Estate rated?

A Cogent Real Estate has a 2.3 Star Rating from 3 reviewers.

Ratings and Reviews
Cogent Real Estate

Overall Rating

Overall Rating
( 3 Reviews )
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0
0
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2
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DS on Google

image The agent I worked with, Lourdes, was very good - she was responsive to texts, easy to schedule showings with, and enthusiastic without being pushy. She's been helpful through the renting process.


Misha on Google

image Hi Michael, I understand you're the owner so I'm writing to you.
Two days ago my Father and I had a scheduled showing with Lourdes. Lourdes rushed us, was unfriendly and disengaged throughout the 5 minutes we were there and then took us to a second showing of a place that she said we might like, even though I had only requested to see the first one. When we got to that second address to see it, she had me and my elderly dad climb 3 flights of stairs and at the top she couldn't find the keys to the apartment. We ended up not seeing it, so all that time + drive was wasted plus climbing all those stairs up and down-wasted all for a place we didn't ask to see or get to see. If Lourdes had bothered to know more about what we were looking for, she would have maybe known that we were not looking for an apartment 3 floors up with no elevator. But she didn't bother, she also didn't bother to send a listing for the second place so that we could have reviewed it beforehand.
We actually liked the first place, but we were rushed out so quickly by Lourdes that we missed so many features and there's so many questions unanswered. We will need to see it again, with a different broker and probably a different agency. It was unfortunate that our experience that day was so poor with Miss Lourdes and even more unfortunate that it reflects on your agency.
**********Response from the owner*********
Thanks for letting me know there were issues. I spoke with Lourdes and she was frustrated with the showings and yes, she didn’t have keys for one unit. She was frustrated by your tardiness and the fact that your father refused to wear a COVID mask at either location. We will own our mistakes here with you. The question is will you do the same? Lourdes has been advised that if people are more than 20 minutes late and/or refuse to wear a COVID mask that the meeting will be terminated.
Hi, I’m replying to your response here:
you said there was tardiness: we showed up 5 minutes after the scheduled time. Secondly, you said my father “refused” to wear a mask, he didn’t refuse- he had forgotten it at home and we asked Lourdes if that’s okay when we showed up. She could have simply said no or just shown me the apartment because I had a mask on.
Honestly, she should have terminated the meeting if she didn’t want to be professional about it. Based off of your bitter response plus the experience we had, this feels like she was punishing us.
(Rushing us through the showing then having us drive to a second location and making my senior Father walk up and down three flights of stairs and then not having a key and barely apologizing)
Yeah seems like cruel punishment and on purpose.
Lourdes did not seem like she had worked one day in real estate much less 20 years hah.


Vic Johnny on Google

image They are unreachable by the number listed here.
I was able to reach someone by happenstance of finding an Ad they posted on Craigslist in which they ask for you to text one of their agents, "Lourdes" who then....
1. didn't give honest detail about the specific unit i was looking into. They labeled it as a coach house when it was a 6 unit apartment building.
2. They were unprofessional about being asked questions.(specifically having an negative/defense response)
3. They were rude to me based off of a different interaction they had with someone else that they believed to be me, but was not me.
In conclusion, they can't keep their people straight, they're rude, unprofessional and most importantly dishonest. Something to think about before handing off your money.


Overall Rating

Overall Rating
( 3 Reviews )
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