Pepperino Pizzeria

Jun 12th, 2017

Jul 31st, 2016

4 reviews 1.0 star rating 12/18/15 I would give ZERO stars if it was an option. I placed an order for delivery at around 11pm the first week of december. I ordered a large meatball pizza and an order of cheese fries. i was hesitant to order the cheese fries because i know how delivery food can get but they insured me they would stay fresh. NEVER listen or trust the person taking your order, you need to be an educated customer in your own right. The guy also recommended meatballs as a topping, said they were his favorite. The pizza arrived, warm but just soggy and floppy, what a discharge to even call yourself chicanos greatest pizza. I would call dominos chicagos decent pizza. Pepperinos is chicagos crud pizza and a simple lazy disgrace to all pizzas out there. The pizza was 1/10, it had no flavor, was soggy, droopy, and undercooked! it needed at LEAST 2 more solid minutes in the oven. Thats not me asking for well done thats asking for a firm finished pizza not a rushed sloppy mess. The meatballs i discovered were store-bought frozen meatballs, and also none of their meats are fresh, all frozen and shipped on trucks, VERY CLASSY. The cheese fired fell short as well as i assumed they would but was assured they wouldn't! they were so dry and soggy the old melted nacho cheese probably years old couldn't make them good enough to eat, a waste of an additional 4$ on top of the pizza. When i called in to complain about the quality of the food the manager told me he would kindly refund my order price, and invite me in to their restaurant to have a tour to make sure their ingredients were top of the line and try to win me back as a customer. I declined his offer of his "kitchen tour" but gladly accepted the refund of my shanty sloppy disgrace of an order. He said i would have the money refunded on my card in the next couple business days. Now here we are, manager confirmed me a full refund, but still waiting over 2 weeks later to see anything on my bank statements. i started calling in once every couple days this week and keep getting told the manger is out and they will leave a note for me. This is just a disgrace of a business, the owner needs to handle his customer service if he thinks he is taking this business ANYWHERE but BANKRUPTCY. i suggest you order from REAL chicago pizza like piqods, giordanos, lou manatis, or even dominos, because they are a step up from quality and consistency that these JOKERS. I will edit this once my money is refunded but that does and will not change my opinion of the pizza quality, and being lied to over the phone by a niece employee about their all frozen shipped ingredients then getting turned around and lied to by their bosses assuring only the "Freshest of ingredients, sir" Don't Lie to your customers. We will bite back.
Jul 14th, 2016

Jul 2nd, 2016

Awful food. Brought it back the next day, expecting to be refunded and they refused. Won't ever order from here again and will let everyone know to avoid it like the plague.
Jul 2nd, 2016