Studio Xfinity

( 154 Reviews)
Studio Xfinity
901 W Weed St
Chicago, Illinois 60642
Yext Power Listing.

Hours of Operation

  • Friday: 9:00 AM - 7:00 PM
  • Saturday: 9:00 AM - 7:00 PM
  • Sunday: 11:00 AM - 5:00 PM
  • Monday: 10:00 AM - 7:00 PM
  • Tuesday: 10:00 AM - 6:00 PM
  • Wednesday: 10:00 AM - 6:00 PM
  • Thursday: Closed

Chamber Rating

Verified Member
4.1 (154 reviews)
93
25
9
6
21

About

At your Chicago, IL, 901 W Weed St, Studio Xfinity Flagship Store, you can subscribe to Xfinity Services including Digital Cable TV, High Speed Internet, Home Phone and Home Security. You can also make a payment or pick up and exchange equipment

Contact Info

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QUESTIONS & ANSWERS

What is the phone number for Studio Xfinity?

The phone number for Studio Xfinity is: (800) 934-6489.


Where is Studio Xfinity located?

Studio Xfinity is located at 901 W Weed St, Chicago, Illinois 60642


What is the internet address for Studio Xfinity?

The website (URL) for Studio Xfinity is: https://www.xfinity.com/local/il/chicago/901-w-weed-st.html?CMP=ORG:OTH:BAU:ALL:COM:GEN:INT5446cc3b393b1


How big is Studio Xfinity?

Studio Xfinity employs approximately 20+ people.


What days are Studio Xfinity open?

Studio Xfinity is open:
Friday: 9:00 AM - 7:00 PM
Saturday: 9:00 AM - 7:00 PM
Sunday: 11:00 AM - 5:00 PM
Monday: 10:00 AM - 7:00 PM
Tuesday: 10:00 AM - 6:00 PM
Wednesday: 10:00 AM - 6:00 PM
Thursday: Closed


How is Studio Xfinity rated?

Studio Xfinity has a 4.1 Star Rating from 154 reviewers.


Hours of Operation

  • Friday: 9:00 AM - 7:00 PM
  • Saturday: 9:00 AM - 7:00 PM
  • Sunday: 11:00 AM - 5:00 PM
  • Monday: 10:00 AM - 7:00 PM
  • Tuesday: 10:00 AM - 6:00 PM
  • Wednesday: 10:00 AM - 6:00 PM
  • Thursday: Closed

Studio Xfinity Reviews

Overall Rating

Overall Rating
( 154 Reviews)
93
25
9
6
21
Write A Review
Timothy Winkler
Jul 18th, 2021

Empty and not very helpful


Michael Felder
May 21st, 2021

Parking is in the back so don't stress about street parking. Also, don't turn into the autobody shop, you have to make the right at the light off North. But great staff, easy in and out and very helpful.


Keaton Cervantes
Apr 27th, 2021

Had a scheduled appointment, building closed with zero signs says such. Called the Xfinity and their best advice was trying knocking. How does a company stay in business and treat its customers so poorly?


Loretta Ellis
Apr 25th, 2021

Service was great.


Ryan Jarman
Apr 12th, 2021

From Comcast Chief customer experience office (made up role)- “As a Comcast customer, you are priority number one. We have a dedicated team of employees across the country working hard every day to make sure we deliver the superior experience you deserve. We are here for you.” - This is exactly OPPOSITE of what we, at least I, feel as customers.
Last week my internet goes out randomly during a large meeting I was hosting. While looking at the Comcast outages map, there shouldn’t be any issues. But hearing someone outside, I find a Comcast tech, on a ladder and with the cable box open. I asked what he’s doing, with the only reply “I’m with Comcast”. Um ok... I didn’t ask for a visit or was contacted from Comcast about a appt.
After having to explain what happened to my bosses and clients, I’m already not happy. Fast forward 2 days later and I get an email saying my at 90% of my usage (note: it’s the 17th of the month). “Huh?” I thought and went to look at my paper work to see what that means. Of course there is zero mention of data overage. And looking more into it I’m going to be charged $100 more from now on, just on “overage”.
I first tried calling ... we’ve all been there... robots, limited responses, and zero humans. After 3 hours of trying to talk to a real person, I went to this office.
Explaining the situation to the person at the Comcast store, their response was “we don’t know nottin about that here... but you can upgrade”. I would have rather been slapped in the face, because it would have had some meaning behind it. They were unhelpful and cold to helping me out. Afraid I was going to drop to their level of professionalism and say what I really thought, I had to leave. I tried calling customer service again and after 45 mins of prompts, I got a real human being. Again, they couldn’t answer I my questions but actually tried. I was then transferred to the Philippines where the connection was full of static and the poor person on the other end, was trying very hard but could barely speak English. They then said they were transferring me and hung up on me (4th time I was hung up on that day).
So Comcast has contracts with the city and agreements with other ISP to not compete with each other.... which means we get what we get and they get our money, no way around it.
Comcast customer service?! How can you use this term? I get treated better from the homeless in the city that have nothing. What’s your excuse Comcast?


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Overall Rating

Overall Rating
( 154 Reviews)
93
25
9
6
21
Write a Review
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